Telesales Representative

TELESALES JOB POSITION.

We are a company dealing with animal nutrition products. Our mission is to provide affordable access to high quality livestock supplements to farmers to assist them increase productivity as well as achieve quality products from their animals especially the food producing animals.

About the Role

The Telesales Representative will provide information and expert advice to our current and potential customers regarding the products offered by the company over the phone. S/he will play a key role in increasing the company’s profitability and sales revenue. The position holder will also be expected to establish new business, ensure client satisfaction and continued customer relations.

Key Responsibilities

• Make cold calls to potential clients to market our products and solicit orders

• Grow, maintain and enter our clientele database.

• Aggressively look for own leads where they are not provided

• Assisting sales representatives in planning and implementing effective sales strategies

• Ask questions to understand customer requirements and close sales

• Answer questions about products or the company

• Assist in resolving customer complaints and queries

• Work well with counterparts in field sales to ensure there is a high conversion rate of leads generated to closed sales

• Monitoring sales achievements and key performance Indicators (KPIs)

• Maintenance of accounts receivable accounts

• Continually go the "extra mile" to meeting or exceeding daily, weekly and monthly targets 

• Handle grievances to preserve the company’s reputation

• Developing and sustaining solid relationships with customers to encourage repeat business.

• He/she must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

• Assist in day to day office activities

• Any other duty(s) that may come with the position.

Key skills and Competencies

• Diploma or Degree in a business related course eg sales, marketing, Business Administration etc

• At least 2 years’ high volume outbound sales experience and proven success in selling and building a relevant network of leads

• Strong negotiation and presentation skills

• A top performer with highly developed communication skills to easily engage with clients, do not easily take no for an answer, and can manage the relationship to achieve your sales target

• Confident and polished phone etiquette and prospecting skills required

• Strong interpersonal and communication skills

• Good analytical and problem solving skills

• Ability to prioritize and work independently

• Must possess unprecedented time management and organizational skills

• Positive Attitude and outward thinking

• Passionate display of teamwork

• Knowledge in customer service principles and practices

• Proficient in the use of Microsoft Office tools

• A valid driving license class BCE with 5yrs driving skills experience will be an added advantage.

• Demonstrated being critical thinker, analytical person, highly organized, meticulous and take pride in their work performance

How To Apply

Interested candidates are requested to forward their updated CVs, and testimonials in PDF format where the application letter MUST be handwritten stating their current and expected salary, daytime telephone contacts and addresses of three referees