Telesales Representative

TELESALES JOB POSITION.

About the Role;

The Telesales Representative will provide information and expert advice to our current and potential customers regarding the products offered by the company over the phone. S/he will play a key role in increasing the company’s profitability and sales revenue. The position holder will also be expected to establish new business, ensure client satisfaction, and continued customer relations.

Key Responsibilities;

• Make cold calls to potential clients to market our products and solicit orders

• Grow, maintain, and enter our clientele database.

• Aggressively look for own leads where they are not provided

• Assisting sales representatives in planning and implementing effective sales strategies

• Ask questions to understand customer requirements and close sales

• Answer questions about products or the company

• Assist in resolving customer complaints and queries

• Work well with counterparts in field sales to ensure there is a high conversion rate of leads generated to closed sales

• Handle grievances to preserve the company’s reputation

• Developing and sustaining solid relationships with customers to encourage repeat business.

• He/she must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

• Assist in day-to-day office activities

• Any other duty(s) that may come with the position.

Key skills and Competencies;

• Diploma or Degree in a business-related course eg sales, marketing, Business Administration, etc

• At least 2 years’ high volume outbound sales experience and proven success in selling and building a relevant network of leads

• Strong negotiation and presentation skills

• A top performer with highly developed communication skills to easily engage with clients, do not easily take no for an answer and can manage the relationship to achieve your sales target

• Confident and polished phone etiquette and prospecting skills required

• Strong interpersonal and communication skills

• Good analytical and problem-solving skills

• Ability to prioritize and work independently

• Must possess unprecedented time management and organizational skills

• Positive Attitude and outward thinking

• Passionate display of teamwork

• Knowledge in customer service principles and practices

• Proficient in the use of Microsoft Office tools