Telesales Representative / Admin

Confidential

Job Summary

Contacting potential or existing customers to inform them about a product or service, answering questions about products or the company, and asking questions to understand customer requirements and close sales.

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description/Requirements

Duties and Responsibility

The job holder’s duties and responsibilities are outlined as follows:

  1. Contact potential or existing customers to inform them about a product or service.
  2. Answer questions about products or the company.
  3. Ask questions to understand customer requirements and close sales.
  4. Direct prospects to the field sales team when needed.
  5. Enter and update customer information in the database.
  6. Take and process orders in an accurate manner.
  7. Handle grievances to preserve the company’s reputation.
  8. Go the “extra mile” to meet sales quota and facilitate future sales.
  9. Keep records of calls and sales and note useful information.
  10. Any other duties as may be assigned by the supervisor.

Job Specifications

The job holder must possess:

  • Must have a diploma in sales and marketing. 
  • Proven experience as a telesales representative or other sales/customer service role.
  • Proven track record of successfully meeting sales quota preferably over the phone.
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
  • Ability to learn about products and services and describe/explain them to prospects.
  • Excellent knowledge of English.
  • Excellent communication and interpersonal skills.
  • Cool-tempered and able to handle rejection.
  • Outstanding negotiation skills with the ability to resolve issues and address complaints.

Important Safety Tips

1. Do not make any payment without confirming with the BrighterMonday Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

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