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MediaX

Telesales Supervisor

Job Summary

Telesales supervisor will be responsible for managing the Telesales team for the client’s project. Their job is to train the telesales

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description

Responsibilities


  • Meeting with management to discuss telesales strategies.
  • Training Telesales staff on an ongoing basis.
  • Daily review of the previous working day and a rallying call for the current day
  • Writing call/sales scripts and customer answer sheets.
  • Implementing call/sales strategies.
  • Managing the Telesales team and ensuring daily/ hourly targets are met
  • Maintaining customer relationships.
  • Handling escalated customer complaints.
  • Enforce the use of CRM systems for a refined sales experience
  • Compiling and presenting sales reports.


Requirements

  • Experience in insurance sales preferred
  • Previous experience working as a Telesales supervisor.
  • Experience in Telesales preferred.
  • Strong managerial and sales skills.
  • Ability to multitask.
  • Good verbal and written communication skills.
  • Ability to write and present reports.

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Microsoft Corporation
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Job Function: Sales
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Nairobi
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