Temporary Operations Assistant

Kimisitu Sacco Ltd

Job Summary

You will work under the guidance of our Principal Officer on defined processes and will be responsible for assisting in day-to-day activities linked to the operational aspects of Kimisitu Insurance Agency.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Internal & External Job Advertisement

Kimisitu Insurance Agency Overview

Kimisitu Insurance Agency is a subsidiary of Kimisitu Sacco ltd and is regulated by Insurance Regulatory Authority (IRA). KIA’s objective is to procure insurance business for our members at negotiated rates of premiums and to earn commission for members from the business solicited which will form part of Sacco income to the members. We are contracted by different insurers that are offering the best insurance products at negotiated rates and excellent service level agreement (SLAs).
Kimisitu Insurance Agency is seeking to recruit a dynamic, self-motivated, and driven individual to join our team in our fast paced, modern work environment, to fill the above-mentioned position:

Position Summary
You will work under the guidance of our Principal Officer on defined processes and will be responsible for assisting in day-to-day activities linked to the operational aspects of Kimisitu Insurance Agency.

Job Title: Temporary Operations Assistant
Reporting to: Principal Officer
Business: Insurance
Location: Nairobi
Duration of Contract: 3 Months

Main Responsibilities
• Attend to walk in customers and respond to customer queries via phone calls or email
• Ensure accurate and timely entry of manual data into the system
• Ensure customers data discrepancies are resolved and reports are sent to partners in good time
• Ensure accurate and timely proposals and policy data administration including identification and resolution of customer requests
• Issue acceptance terms for submitted business proposals
• Assist to prepare policy documents and dispatch to customers and maintain accurate record of policy documents and certificates issued and dispatched
• Timely issuance of Insurance Certificates
• Assist to approve all quotations issued in the agency within the agency limits
• Ensure that all new business policies have been issued with relevant policy documents and are delivered to customers
• Assist with premium administration including timely collection of premium and timely issuance of receipts
• Assist to manage claims related communication, timely respond to claims reported and accurately assess and verify claims based on policy documents within defined
turnaround times to ensure a high level of quality operational delivery
• Assist in receipting and reconciliation
• Timely issuance of payment receipts and confirmations
• Vetting to ensure that all debits have relevant documents and premiums receipts as required for all cash and carry and that the payments plans are within the provided credit periods and limits before signing the certificates of Premium Statements
• Prepare and issue renewal notices to customers
• Ensure that all day-to-day undertakings are in line with regulatory requirements
• Perform any other duty allocated from time to time

Knowledge: Qualifications & Experience
• Diploma in Business related course, Insurance, or its equivalent
• Proven administration experience minimum of 2 years
• Competency in Microsoft Office Suite including MS Word & Excel

Personal Attributes required for this role:
• Strong Communication and Interpersonal Skills
• Self-motivated and drive
• Good Negotiation Skills
• Teamwork Skills
• Good Problem-Solving skills

Key Relationships:

Internal Contacts:

• All departments

External Contacts:
• Customers
• Vendors
• Regulators

How to Apply
Interested candidates meeting the above requirements should apply online by filling in the data form from the link www.kimisitusacco.or.ke/kiatempoperationsassitdataform
After filling the data form, proceed and Send an Application Letter with a detailed Curriculum Vitae (CV) to jobs@kimisitusacco.or.ke
The data form must be filled in full. Incomplete forms will be disqualified. To be considered for this role your application must be received by C.O.B on 20th January 2022. Clearly state the subject of the email as Temporary Operations Assistant. Only shortlisted candidates will be contacted.
Kimisitu SACCO never asks for money in return for advancement in any recruitment process. If you are ever asked for a fee, please report to Kimisitu SACCO on 0709 136000 or jobs@kimisitusacco.or.ke.

Kimisitu Sacco is an equal opportunity employer.

Kimisitu Sacco is ISO 9001:2015 certified.

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