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1 month ago

Job Summary

Applications are invited from qualified persons for the above vacant position.

  • Minimum Qualification:Diploma
  • Experience Level:Mid level
  • Experience Length:3 years

Job Description/Requirements

Detailed Job description / requirements:

Required Skills, Knowledge and Attitudes:

•    Minimum 3 years’ experience in International Air Ticketing with GDS friendly via Galileo with IATA ticketing Knowledge and experience etc
•    Strong sales skills and commercial awareness.
•    Ability to interact, communicate and negotiate effectively.
•    Knowledge of ticket office workflow patterns.
•    Strong interpersonal skills, flexibility and customer service orientation.
•    Knowledge of planning and scheduling techniques.
•    Fluency in English.
•    Excellent command of English writing, listening, and speaking
•    Highly proactive in communication with the internal teams, Service provider and Trade partners.
•    A team player with a positive and can-do- attitude
•    Forward-thinking and finding solutions keeping in the best interest of clients
•    Committed and Flexible to adapt to changing environment of the company
•    Ready to work under pressure and long hours in the high seasons
•    Strong organizational skills and ability to multi-task, attention to detail is a must.
 
Job Description
•    Answer inquiries regarding information such as schedules, availability, procedures, and policies
•    Demonstrate and provide different options to clients
•    Make a creative idea that has helps to get the target
•    Arrange for reservation and book the ticket accordingly
•    Plan routes and compute ticket costs
•    Determine whether space is available on travel dates requested by the customer
•    Contact with customers to advise of changes with travel conveyance or to confirm the reservation
•    Provide the customer with assistance in preparing required travel documents and paperwork
•    Prepare customer invoices and accept payment
•    Follow up with the airline companies for refunds and capping tickets
•    Maintain PR with valuable clients
•    Maintain current working knowledge of all events, services, and procedures of ticketing issues
 
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