Tours and Travel Consultant - Team Leader

Job summary:

Responsible for creating suitable travel options/destinations. In addition, they customize trips to domestic or international destinations, tours, accommodation, transport, insurance and fares.

DUTIES & RESPONSIBILITIES:

• Research, explore, study and package different travel destinations
• Research and study clients’ specifications and wishes then suggest suitable travel options that best suits their needs
• Supervise the Tours & Travel Consultant team members
• Manage the department’s Tours and Travel budget
• Develop and execute innovative Tour and Travel programs/plans that attract customers
• Develop and maintain strategic relationships with the relevant stakeholders in the hospitality industry
• Develop and implement sales strategies to generate more revenue
• Generate weekly, monthly and quarterly departmental reports
• Set and deliver targets
• Assist in recruiting, training and mentoring the Tours & Travel team
• Offer and promote different services and offerings
• Attend webinars, conferences and other educational programs
• Track and prepare KPI reports
• Carry out any other duties as may be assigned from time to time

KNOWLEDGE, SKILLS, AND EXPERIENCE:

1. BA in Hospitality, Travel, Tourism, Business or similar relevant field
2. Minimum 2 years of experience as a Travel Consultant in leadership capacity within the tours consultancy department.
3. Must be a strategic thinker and a have strong negotiation skills
4. Possess a collaborative mindset and work well as part of a team
5. Superior time management abilities and capable of meeting deadlines
6. Excellent organizational skills and ability to multitask
7. Great interpersonal and communication skills
8. Up to date on industry trends, as well as laws and regulations
9. Ability to build strong relationships with stakeholders in the hospitality industry
10. Good business acumen