ULS & PCS Service Commercial Operations Leader, EAGM at GE Healthcare

Job Description

GE Healthcare provides transformational medical technologies and services that are shaping a new age of patient care. Our broad expertise in medical imaging and information technologies, medical diagnostics, patient monitoring systems, drug discovery, biopharmaceutical manufacturing technologies, performance improvement and performance solutions services help our customers to deliver better care to more people around the world at a lower cost. In addition, we partner with healthcare leaders, striving to leverage the global policy change necessary to implement a successful shift to sustainable healthcare systems. Our “healthymagination” vision for the future invites the world to join us on our journey as we continuously develop innovations focused on reducing costs, increasing access and improving quality around the world. Headquartered in Chicago, IL, GE Healthcare is a unit of General Electric Company (NYSE: GE). Worldwide, GE Healthcare employees are committed to serving healthcare professionals and their patients in more than countries.

Summary

This role is responsible for commercial operations activities for the Ultrasound & Patient Care Solutions Service Sales business in EAGM. This role will also be a central point of contact collaborating with product & sales leaders, regional sales managers, and marketing teams to drive growth projects for these modalities.

Key responsibilities include (but are not limited to):

Develop a clear pricing strategy for ULS & PCS parts and contracts across MENEAT, RCIS and SSA Ensure prices are reflected and constantly updated in the relevant tools in alignment with different LCTs pricing strategy. Drive install base accuracy for ULS and PCS across EAGM in co-ordination with commercial and operation teams. Drive and track ULS & PCS service revenue for the region Identify current pricing data/tools/processes and create future processes/pricing strategy in coordination with commercial and operations/modality teams for the region to drive continuous sales & profit growth. Drive new commercial initiatives and campaigns targeted by segment/modality (with options & upgrade Leader), and drive execution in line with Svc Marketing and Segment leaders to accelerate growth. Optimize the use of SFDC not only as an estimate tool but also as an Account/Lead and Opportunity Management tool. Communicate effectively with equipment sales, services, and marketing colleagues to maximize all sales potential. Develop and maintain commercial analytics for the ULS & PCS service business including but not limited to: install base, capture rate, revenues by product family, and business segment and profitability. Lead and drive sales campaigns with LCT CPL/PSS and EAGM segment leaders. Responsible for partnering with Equipment Commercial Operations teams to drive cross-functional collaboration. Provide operational leadership support to the ULS & PCS Service Sales Director on strategies deployment and sales performance analysis. Design processes and tools to improve the predictability of the business and an optimum management of Risks and Opportunities (R&Os). Provide project management support to commercial initiatives, working with concerned functions to drive timely execution and drive visibility and measure of success. Support New Product Introduction with relevant analytics and project deployment milestones. Special projects as assigned.

Quality Specific Goals

Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. Complete all planned Quality & Compliance training within the defined deadlines. Identify and report any quality or compliance concerns and take immediate corrective action as required.

Requirements

Qualifications

Minimum 6 years of experience in a similar role. Strong business acumen. Strong analytical skills and influencing skills. Executive level presentation skills. Effective at building relationships across the organization. Accountable, reliable, responsive, and attentive to details. Successfully led cross-functional projects/process improvement. Demonstrated ability to understand market dynamics and successfully counsel Sales teams to win and grow volume while optimizing price/margin. Excellent verbal and written skills. Action and results-oriented. Proficient in the use of Microsoft Office with speed and accuracy. Fluent English.

Preferred Qualifications

In-depth knowledge of product offerings and commercial processes. Understanding of the GE ULS & PCS product portfolio. Leadership and influence skills. Good knowledge using Salesforce CRM, Apttus CPQ, EOM and MUST Ability to resolve complex issues within the functional area and/or area of expertise