Undercover Operative

As an undercover operative, you’ll be tasked with establishing and building relationships with the would-be fraudsters engaging in theft in order to gain information amidst the company’s operations. 

Responsibilities:

• Thoroughly research the conduct of the salespeople, and the cashiers’ behavior while handling cash to bring out clearly their intentions of defrauding the company. 
• You will attend operational briefings to identify, receive and agree to the objectives of the operations and carry out extensive risk assessments on the sales team. 
• You will work disguised as a salesperson while ensuring the safety and success of the undercover activities.
• You will be required to form appropriate relationships with individuals involved in criminal activity to help maintain cover whilst delivering on the objectives of the investigation.  
• Gather, corroborate, and handle intelligence and evidence with transparency and integrity to support potential legal proceedings.
• Work effectively with other undercover operatives and surveillance teams to ensure your own and other people’s safety at all times.
• You will be required to relate well with all employees, stakeholders, and shareholders at all times by way of excellent interpersonal skills.
• Identifying potential loopholes for fraud or theft avenues at the workstation, proposing solutions, and reporting them for action.
• Monitoring public areas for potential threats and do timely reports to management.
• You will be required to ensure reliable operations throughout all shifts. No delays in opening and closing of shifts, immediately report any issues that might halt operations.
• You will monitor displays and changing rooms, to avert opportunities for stealing merchandise.
• Reviewing inventory, and stock and investigating suspected pilferage by staff and the public.
• Help to develop controls, checks, and security policies that will govern the operations at the workplace. 

Educational qualifications:

• Kenya Certificate of Secondary Education
• Diploma in criminology 
• 5 years and above experience in a similar role

Additional attributes

• Good observation skills
• Excellent interpersonal skills
• Excellent command of both English and Swahili languages