Voice Branch Manager

Job Description

Responsible for taking inbound demand (e.g., general banking, card service, home loans, Biz Direct, Segment Banking, Self Service Banking, email, VAF, limits and authorisations, origination, sales, lost or stolen card cancellations) from clients (e.g., email, telephone, letter, social media, etc.) To sense what problems clients, want resolved in order to improve the capability of response.Responsible for taking inbound demand (e.g., general banking, card service, home loans, Biz Direct, Segment Banking, Self Service Banking, email, VAF, limits and authorisations, origination, sales, lost or stolen card cancellations) from clients (e.g., email, telephone, letter, social media, etc.) To sense what problems clients, want resolved in order to improve the capability of response.

Qualifications

Minimum Qualifications
Type of Qualification: First Degree
Field of Study: Business Commerce

Experience Required
Digital & eCommerce, PPB 
Personal and Private Banking
5-7 years Experience within a call centre environment, understanding the banks products and services, Contact centre management and operations, previous branch and operations experience and experience in providing Intermediary Services and Advice.

Additional Information

Behavioral Competencies:

Developing Strategies Embracing Change Empowering Individuals Establishing Rapport Generating Ideas

Technical Competencies:

Customer Understanding (Business Banking) Financial Acumen Product and Services Knowledge Risk Identification Risk Reporting

Careers

Are you passionate about Africa's potential? Are you driven to win? At Standard Bank Group, a team of over 50 000 dedicated individuals share one common purpose: Africa is our home, we drive her growth. We believe our people are our greatest asset, and we strive to create a thriving environment where you can bring your whole self to work, pursue your dreams, and see your ideas shape a brighter future for Africa. Join us, if you're ready to turn your passion into impact and make a real difference as part of a dynamic team.