Job Summary

To accurately and completely take food and beverage orders, efficiently serve food and beverages to customers and attend to customers' needs.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

Main Job Tasks, Duties and Responsibilities
•    Greet customers politely as they enter the restaurant
•    Introduce self to customers
•    Show customers to their tables
•    Present menus to customers
•    Maintain an up-to-date working knowledge of the menu items and daily specials
•    Explain the menu items in terms of preparation, ingredients and presentation
•    Be aware of allergy information on menu items
•    Answer inquiries about food and beverage items on the menu
•    Offer food and wine suggestions
•    Inform customers of special items not listed on the menu
•    Take food and beverage orders accurately including any special requests
•    Check customer's identification to ensure they meet alcohol legal age requirements
•    Check food orders with customers to ensure correctness
•    Input the order into pos system
•    Work with bartenders to fill beverage orders
•    Work with kitchen staff to process and expedite food orders
•    Pre-set table for the orders
•    Deliver and serve food at tables
•    Use established food handling and serving techniques
•    Ensure customers are satisfied with their food orders, beverages and service
•    Upsell food and beverage items throughout the meal
•    Monitor customer's needs and promptly handle requests
•    Handle customer complaints in a polite and professional manner
•    Maintain the table setting by clearing courses as completed, replacing utensils, refreshing water glasses, dealing with spills
•    Prepare And Provide Customers With Accurate Check For The Meal
•    Process Cash And Credit Card Payments
•    Prepare To-Go Boxes For Customers
•    Re-Set And Prepare Table For Customers Including Decorations, Condiments, Napkins, Utensils
•    Maintain A Clean And Organized Service Area
•    Dispose Of Trash According To Established Procedures
•    Perform Any Side-Work As Requested
•    Comply With Safety, Health And Hygiene Policies And Procedures

Knowledge and experience
•    High school diploma preferred
•    Meet state age requirements to serve alcohol
•    Knowledge of hygiene and sanitation standards
•    Knowledge of food and health codes
•    Working knowledge of beer, wine, liquor and common beverages
•    Working knowledge of food preparation
•    Knowledge of state liquor laws
•    Able to fluently read and speak relevant language
•    Flexible and willing to work different schedules
•    Able to lift and move up to 30 pounds
•    Able to stand for long periods of time

Key skills and competencies
•    Customer service
•    Communication skills
•    Numeracy skills
•    Ability to multi-task
•    Adaptability and appreciation of diversity
•    Team work
•    Accuracy and attention to detail
•    Stress tolerance
•    Reliability
•    Honesty and integrity
•    Sense of urgency
•    High energy level

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