WAITSTAFF

JOB DESCRIPTION

Employee Name Job Title WAITSTAFF 

Payroll Number: Department SERVICE

Reports To Branch Manager. Job Grade

Direct Reports  Trainee wait staff. 

Summary of work environment 

Responsible for ensuring excellent food and beverage service delivery to our customers in a clean and safe environment.

 

Primary Purpose and Scope the Job (Job Role)-

To take and serve food and beverage orders to our guests in a clean environment and ensure all guests are promptly attended to, in accordance to Java service standards.

DUTIES AND RESPONSIBILITIES: 

• Presenting a variety of menu options and take lead on suggestive selling based on customer preferences.

• Assist the guest navigate through the menu comfortably.

• Taking orders and delivering them to the table neatly and accurately in accordance to the ticket specification.

• Present bills on time and accept payment.

KEY ACCOUNTABILITIES: 

Key Result Areas/ Key Performance Indicators (5-6 areas)

• Meet, greet and sit guests in a timely manner.

• Taking food and beverage orders from customers and ensure prompt service delivery.

• Cleaning, clearing and organizing table condiments.

• Presenting bills and give back correct change to the guest within the shortest time possible.

• Assist guests on easy menu navigation 

• Attend to the tables and guarantee compliance to cleanliness standards

• Check the quality of the final servings and resolve any issues accordingly based on recommended food and beverage standards.

• Proper utilization of company resources.

• Ensure accurate stock take.

• Communication-attend shift briefings, communicate cautiously to the guest

• Ensure necessary orders for proper mis-en place are given to the manager for ordering.

Performance Indicators (3-5 indicators)

• Nps

• Food safety

• Integrity

• Sales per person

• Station management

JOB SPECIFICATIONS: 

QUALIFICATIONS

• Ability to work under pressure and long hours

• Ability to up sell and inform our guest on new menu product

• Must be a team player

• Must be customer-oriented 

• Must have proper planning skills

• Must have Point Of Sale skills

• Should have inter-personal skills

• Flexible and accommodative

• Must be result oriented, self-driven, articulate and pro-active.

SPECIAL CONDITIONS OF EMPLOYMENT 

• Should have a sound menu and product knowledge.

• Should have a KCSE certificate mean grade of c plain

• Should have been in the company for at least six months or have equivalent skills from a food and beverage set up.

CORE COMPETENCIES 

• Good interpersonal skills

• Good Listener

• Ability to work under pressure.

• Excellent customer care skills.

• Flexible and adaptable to new environment 

• Good verbal and written communication skills