This is an exciting opportunity for a young individual, preferably one that has experience in selling wines and spirits. Typical duties would entail selling our products to customers while ensuring outstanding customer service to grow the business.
Key Duties and Responsibilities:
-Ensure that each customer receives outstanding service by providing a friendly environment, which includes greetings and acknowledging, maintaining outstanding standards, solid product knowledge, and all other aspects of customer service.
-Maintain an awareness of all promotions and advertisements of our products.
-Maintain sales register and stock balances accurately.
-Communicate customer requests and feedback to management.
-Maintain orderly appearance of all sections of the shop.
-Stock shelves, and tag prices on shelves and items.
-Administration of all shop duties.
-Any other tasks as assigned from time to time by management.
-Certification in Wine and Bar Operations.
-Experience in sales/customer service.
-Must be at least 21 years old and above; females encouraged to apply.
-Handle cash and take responsibility for the same.
-Positive and genuinely pleasant attitude.
-Computer literate in the use of MS Office and other computer applications (especially Word and Excel)
-Competent in Point of Sales (POS) systems.
-Flexible work schedule; ability to work varied hours/days, including nights, weekends, and holidays, as needed including travel.
-Excellent communication skills, both written and verbal; ability to communicate effectively with customers and other team members and Management.
-Ability to accurately complete all documentation.
-Proactive, confident, energetic, and able to work under pressure with a positive attitude and use good organization skills.
-Previous experience in retail shop experience working knowledge on wines and spirits, customer service experience will be an added advantage.
-Preferable work experience in other FMCG retail and sales environment.
-Resident of Athi River and the surrounding environs preferred.