Job Summary

The purpose of this role is to ensure workshop team delivers high level quality service, on time delivery of service vehicles in order to ensure maximum vehicles are on road, getting growth achieving revenue targets.

  • Minimum Qualification: Diploma
  • Experience Level: Senior level
  • Experience Length: 7 years

Job Description/Requirements

Reporting Manager:  Managing Director
Department: Workshop

  • Education: A diploma in Automotive engineering/mechanical engineering
  • Relevant Previous Experience: 7 years of experience in workshop department of a transport company and at least 3 years of experience as a manager
  • Business Understanding: Should understand
    • Maintaining vehicles to comply with the traffic act CAP 243.
    • To ensure that the stores meet the workshop requirements by having adequate stock level
    • Managing a team of skilled labour workforce of at least 50people
    • General maintenance of vehicles and maintenance costs

  • 5 years’ experience as a Workshop Manager
  • Must have worked on heavy vehicles in a busy workshop managing not less than 100 vehicles
  • Advanced technology experience for buses would be added advantage

Functional Skills: 
  • Should be able to use the latest diagnostics equipment
  • Should be able to read technical bulletins and interpret to the workshop team.
  • Should be able to analyse data and make decisions based on that. 
  • Predictive techniques 
Generic Skills: 
  • Proficiency in MS Office tools- word, excel and power point
  • Reading of Technical Manuals
  • Data Analysis
Behavioural Skills:
  • Good communication skills
  • Delegation and control
  • Planning and Organization
  • People Management 

Team (roles that report into this position)
  • Electricians, Mechanics, Panel Beaters, Pump Attendant, Stores Supervisor, Tyre Supervisor, Tyre Man, Diesel Supervisor, Workshop Supervisor, Panel Beating Supervisor 

  • Responsible for job allocation and job flow in the workshop including job scheduling and labour allocation for day-to-day operations while providing them with instructions and directions and 
  • Co-ordinate resources, (operational and human) schedules and activities to effectively manage jobs
  • Receive and review feedback from internal customers (Bus, Truck and Courier teams) and follow up to ensure customer satisfaction.
  • Work with the procurement team to investigate internal customer complaints and concerns arising from fleet maintenance and suggest appropriate solutions. 
  • Perform, monitor and report the quality checks on spares purchased and used 
  • Ensure that necessary tools and consumables are in stock, workshop is kept tidy and the equipment and tools are in good condition
  • Maintain health and safety standards to provide a safe working environment
  • Ensure the time-based maintenance schedule and preventive maintenance schedule is in place and with proper records and adhered to, monitor discrepancies
  • Ensure analysis is done for breakdowns and counter measures are put in place and communicated to the relevant departments and employees.
  • Provide training, mentoring and supervision to ensure high performance and skill upgradation.
  • Monitor and report maintenance cost for the fleet, Controlling and monitoring the data on tyres, fuel, and spare parts of the fleet.
  • Ensure immediate response in shortest time possible during breakdowns/accidents/incidents.
  • Ensure all vehicles leaving the workshop are road ready as per the check list.
  • Develop and implement systems to record, file and store information pertaining to workshop activities.

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