M
Associate Director, Client Service Risk, EEMA
McKinsey & Company
Engineering & Technology
KES
Confidential
1 month ago
Job Summary
Job Description/Requirements
You will work closely with client-serving Partners and wider colleagues across the firm, with the firm’s board and risk committees, and with other professionals including our Communications and Legal teams.
This role is focused on advising on risks relating to providing professional services, such as organizational and individual conflicts of interest, confidentiality, and reputation risk. The role does not involve advice on financial, credit, or information technology risk.
This role reports to the Director of Risk, EEMA as well as the Global Director of Risk and will preferably be based in one of our preferred locations: Dubai, Riyadh, Casablanca, Lagos, Johannesburg, Bahrain, Cairo, Nairobi or Doha.
You will work as part of the firm’s global client service risk function (the “CSR Core Team”), which advises McKinsey’s Partners and Client Service Risk Committee (CSRC — a committee of respected Senior Partners, supported by professionals in firm functions, to advise on the most complex risks) on how the firm can best serve its clients and publish its knowledge while managing the risks involved.
In this role you will advise Partners and the CSRC on how to manage potential risks on higher-risk client engagements and publications in EEMA.
You will provide advice on risk related to the firm’s reach and relevance activities, as well as other use of name questions, in collaboration with firm Communications colleagues. You will lead and participate in global risk policy reviews; build process for the policy pilots, including approach and structure, as well as general guidelines.
You will integrate advice from across firm functions (including Communications, Legal, and Risk) and “cells”(practices, offices, new delivery models) to provide counsel on multi-faceted issues.
The role requires excellent judgment, problem-solving skills, and written and oral communication. It needs distinctive interpersonal and collaborative skills, together with exceptional integrity and judgment.
The colleague should be perceived in all activities as a peer adviser to Partners and an ambassador for the CSRC’s dual mission of enabling client service while managing risks to the firm.
- Top academic credentials and demonstrated intellectual curiosity through professional training, advanced degree, or professional impact
- 10+ years’ professional experience in legal, consulting, risk, compliance or other professional services experience
- Strong analytical, problem-solving skills – working on complex, sensitive, time-critical issues, quickly getting up to speed on unfamiliar topics
- Strong personal presence and credibility, with the ability to work across all levels of seniority and geographies, cultivating trust-based, peer-counselor relationships
- Operates independently and demonstrates excellent judgment and maturity across a wide range of topics and situations
- Manages complex, strategic relationships with senior leaders within and outside of the cell; effectively operationalizes complex priorities across stakeholders to drive impact
- Highly resilient, with an action-oriented style; comfort and credibility in challenging discussions with senior colleagues, balancing robustness, persistence, flexibility, humility, tact, and calmness under pressure
- An affinity and abiding interest for risk and governance issues able to navigate difficult situations or decisions with maturity and confidence as a values-based leader
- Leads in a respectful, inclusive, and sustainable way; holds individuals accountable for results while ensuring day-to-day development focus
- Outstanding English written and oral communication skills, including clear and concise writing and editorial skills, with strong personal presence and credibility
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