Caretaker for Furnished Apartments

- Act as a “Caretaker” (on-site representative) of a furnished apartment rental business comprising eight apartments

- Perform and oversee all day-to-day functions necessary for the successful operation of the furnished apartment rental covering sales & reservations, marketing, housekeeping, maintenance & repairs, keeping records and receipts, petty cash management, etc.

- Operate the hotel management software Roomraccoon or equivalent in all its aspects covering fixing rates, reservation, invoicing, re-scheduling, cancellations, soliciting payments. This will involve continuous self-training on the reservation portal and interaction with its officials.

- Manage online travel agents (OTAs) such as Booking.com, AirBnb, Expedia, Tripadvisor, Agoda, Hotels.com, Vrbo, Hotelbeds, etc. to include creating accounts, uploading photos and content, answering inquires, secure reservations, communicating with OTA call centers, etc.

- Handle reservation inquiries made by telephone or by walk-in customers and agents and close deals on reservations in consultation with the owner.

- Develop and implement marketing strategies to maximize occupancy rates and revenue which will include collaborating with agents, taxi drivers, other hotels/similar businesses as well as intensify activity on portals such as the Business Website, Google Business, WhatsApp, Instagram, Facebook, Tik Tok, etc.

- Manage maintenance & repairs of all installations; civil, architectural, interior design, electrical, plumbing, air conditioning, CCTV, electric fencing, intercom, Wifi, landscaping, etc. and coordinate with respective technicians/contractors

- Oversee the provision of utilities daily, ensuring that essential services of water, electricity, drainage, Wifi, cooking gas, etc. are sound and uninterrupted.

- Carryout check-in and check-out process with the guests which includes conducting joint inventory checks of the apartments’ assets (furniture, linen, appliances, utensils, etc.) and charge guests for damaged and/or missing assets.

- Conduct exceptional guest relations and communication (greeting on arrival, providing useful information, assisting in travel arrangements, etc.) as well as cater the guests’ needs and concerns to ensure high standards of guest satisfaction, leading to excellent reviews.

- Perform housekeeping work in the apartments as well as lead and supervise the housekeeping staff, to ensure that the apartments are continuously clean and well prepared for new guests.

- Manage the inventory and purchase of consumables for the business (soap, shampoo, detergent, toilet paper, bottled water, deodorant, garden supplies, etc)

- Manage the Petty Cash for the business and keep all records and receipts (for reservations, purchases, transactions, maintenance, etc.)

- Take up any other duties as assigned by the Management and assist colleagues whenever necessary.

Qualifications:

- Diploma or equivalent in Hospitality, Business Administration, or a related field.

- Proven experience in Hospitality (hotel or furnished apartment), Property Management or a related industry.

- Strong leadership skills and experience in team management.

- Excellent communication, interpersonal and problem-solving skills.

- Proficient in handling business websites, hotel management software, OTAs like Airbnb, Booking.com, Expedia, etc and social media platforms like WhatsApp, Facebook, Instagram, Tik Tok, etc.

- Good understanding of electro-mechanical installations including plumbing, electrical, and HVAC.

- Ability to work independently and manage time effectively.

- Willingness to perform physical tasks.

What We Offer:

- Competitive salary.

- Opportunities for growth and professional development.

- A supportive and dynamic work environment.

How to Apply: Please submit your resume and a cover letter