Community Support And Expansion Representative at Poa Internet

Job Description

We believe EVERYONE in the world deserves access to the internet and affordable communications. Communications have an incredibly positive impact on improving the lives of individuals and accelerating the economic and social growth of developing countries; yet 4.4 billion people around the world are still unconnected and many more are poorly serviced. At poa! we believe everyone deserves access to the internet and it should not be limited to the privileged few. Our poa! Internet service provides wireless broadband to low income and rural communities across East Africa, offering individuals and small businesses highly affordable Internet access. poa! brings significant social benefit to the communities we serve by offering free access to digital content including educational and health materials as well as generating substantial employment opportunities.

Overall Responsibility:

This position is responsible for implementing market expansion strategies as well as building and sustaining key relationships with a wide variety of internal and external stakeholders including key state officers, local government officials, police stations, court summons, community leaders, organized community groups members, customers and potential tower hosting building owners including their caretakers. The role’s goal is to ensure that all building contracting activities are done as per process and early enough to support tower, MTU, Uko poa! service and other network works for smooth and efficient network launch

Financial:

Lowest overall costs of network infrastructure per network Distribution point. Follow up on theft cases, successful arrest and low cost strategy on reducing theft cases Lowest cost poa:street location acquisition All landlord payments are on time, with % uptime

People:

None direct reports, the role will involve managing communities, landlords and security entities relationships is paramount

Key SMART Results for A-Player

Ensure a final “Go/No Go” market assessment in any new areas to ensure all desktop, technical and research based analysis is complimented with on-the-ground validation- End Understand and communicate the “informal community dynamics” by getting deep into each community and their leaders and understanding the challenges and opportunities for poa!- End Ensure the lowest cost per tower commercial deals for all deployments of network by negotiating within the constraints set by the company to ensure the best value commercial deals for the business at all times both on the supplier and customer side- End Ensure that all major Sambazas in a new community are identified, known and conversations have been held with all about wholesale provision of capacity to them. Preferably sign at least one Sambaza before handover to the sales team- End Accurate and daily periodic performance reporting of network expansion activities including findings and insights that shape expansion strategies-End Ensure a 7 hours SLA turn around for all tickets including reporting matters physically to the police stations- End Identify strategic high traffic areas and contract businesses in the areas for Street Wi-Fi service- End Ensure successful negotiation (within the constraints set by the company),acquisition and contracting of a minimum of 60 buildings per month in your assigned network for successful-End Achieve zero conflicts and misunderstanding with the communities we serve and other third parties by ensuring % compliance to the written down community engagement processes and procedures -End Identify community group provision of services (e.g. free internet to police stations, chiefs camp and Nyumba kumi groups) in place with the relevant parties. Ensure poa! has a number of community organizations in place and installed with poa! services as directed by the community support to help with cases in communities we serve- End Achieve zero network down time as a result of community related reasons e.g. towers running out of tokens for power etc-End Work collaboratively in events, monitoring and building relationships with community stakeholders and influencers within the assigned network – End

Level of Management Experience Required (Mandatory & Nice to Have)

A minimum of 2 years experience working in low income communities preferably on community projects and field sales assignment. A minimum of 1 year working with customer support both online and on the ground.

Core energy required for this position (e.g. Sirdar Profile Type)

Preparing for scale up

Department stage of development where this role sits

Extrovert / Hustler / Negotiator

Requirements

Key Competencies Criticality (H, M, L)

Ability to work independently, prioritize tasks, and manage time effectively-H Poarean attitude – Has POA values all over them-H Be a self-starter capable of taking on a role with minimal supervision and guidance and delivering them through to a successful conclusion-H Excellent negotiation skills-H Knowledgeable in how local authority, government and communities run their affairs with an appreciation of minimum legal requirements affecting relationships of the role-H Exceptional interpersonal skills with the ability to own and manage both internal and external communication-H

Mandatory Criteria if Any with no exceptions to hire.

Must have worked in fast growing tech services sector with not less than 2 year experience in market expansion and community related work – new market acquisition, market analysis and research Must have a minimum of a college Diploma qualification and above Field work experience in operating with informal communities