Fees & Billing Specialist

Grow your career with a growing organization

Whether they’re helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that’s hard to beat. And from a personal satisfaction perspective, you’ll enjoy the freedom to support causes that matter to you and experience a truly inclusive work environment. Your future starts now.

The Fees and Billing Coordinator is responsible for the understanding, set up and execution of fee structures, as well as monitoring system functionality for all retirement services lines of business. Responsibilities include reviewing contracts and fee schedules, setting up on-going plan billing, participant fees, revenue sharing, review or coordination of invoice payments, receivables reconciliations. All activity has direct client and financial impact as well as drives all fee disclosure documents.

What you will do

• Processes fee setups/changes, conversions, invoice adjustments and payments across all segments/plan types in Empower’s recordkeeping system
• Actively manages assigned service requests and priorities requests based on deadlines and financial impact
• Interpret and translate fee contractual agreements into the appropriate system setups/structures
• Effectively utilizes system to research fees at plan/participant level
• Question setup inconsistencies and non-standard requests
• Take ownership and drive outstanding items to resolution by following up with applicable teams/contacts to resolve
• Ensure a consistent high level of service and quality is achieved by intervening as needed to ensure internal customers are getting needs met
• Collaborate with multiple departments across the organization including: Relationship Management, Client Service, Partner Services, Implementation, Revenue, Deconversions, and Technology
• Create manual invoices, provide reconciliations and handle custom fee processes for specialized plans
• Research and resolve all open items in SAP related to outstanding receivables

What you will bring

• Bachelor’s degree in Business Administration, Accounting or Finance ideal
• 3+ years’ experience in mutual fund or broker dealer back office and accounting
• Strong attention to detail
• Ability to work within prescribed deadlines and in a team environment
• Results oriented with ability to effectively handle multiple tasks/work responsibilities at the same time
• FINRA fingerprinting required upon hire

What will set you apart

• Intermediate Excel, Word and Access skills preferred
• Excellent communication skills and the ability to communicate with a diverse workforce
• Strong problem resolution skills