KE - HR Operations Specialists - Jumia (Full Time)

About Jumia :

Jumia believes that technology has the potential to transform everyday life in Africa for the better. Jumia was built to help consumers access millions of goods and services conveniently and at the best prices while opening up a new way for sellers to reach consumers and grow their businesses.

Listed on the New York Stock Exchange (NYSE) in 2019, Jumia is the leading e-commerce company in Africa, operating in 11 countries. The Jumia platform consists of a marketplace, which connects sellers with consumers, a logistics service, which enables the shipment and delivery of packages from sellers to consumers, and a payment service, JumiaPay, which offers a safe and easy solution to facilitate online payment transactions. The company offers goods across a broad range of categories, such as phones and electronics, home appliances, fast-moving consumer goods, fashion and beauty.

Key Responsibilities

Review current customer service processes and collaborate with senior management to decide how existing processes could be improved. Work with new hires to train them on the company's customer service procedures and policies. Implement new training techniques and apply learning structures to training sessions to maximize the benefit of training sessions for new and existing employees. Work with management to discuss and implement various training methods and matrixes. Keep a record of who has completed training and when. Organize and conduct refreshment training when needed. Train all employees on new procedures relating to customer service. Strive to improve the companies’ level of customer service in line with service delivery agreements and KPIs.

Job Requirements:

Bachelor’s degree required, advanced degree a plus Higher Diploma in Human Resources Management Member of Institute of Human Resource Management (IHRM) or relevant professional body Exceptional organizational and administrative skills, at ease with abundance of details and complexity, yet mindful of big picture, ability to handle multiple tasks, prioritize them, and carry them out independently Strong computer and analytical skills; proficient with Excel and Power Point. Strong client services orientation; professional services experience a plus Strong communication skills Ability to maintain high level of confidentiality In-depth Knowledge of Labor laws and Human resources best practices Proficiency in Technology and flair of the automation Knowledge of HR automated Systems and Databases

We Offer :

A unique experience in an entrepreneurial, yet structured environment A unique opportunity of having strong impact in building the African e-commerce sector The opportunity to become part of a highly professional and dynamic team An unparalleled personal and professional growth as our longer term objective is to train the next generation of leaders

Please ensure to only apply for jobs with Jumia through our official website.Jumia will never charge you a fee to apply for a job: be wary of websites that claim to help you apply for a Jumia job or that charge a fee to get you a job.