Job Description Ampersand is Africas first and leading integrated electric motorcycle and transport energy solution. We offer East Africa’s five million taxi motorcyclists a commercial electric motorcycle that is cheaper from day one, provides better overall user experience and requires minimal customer behaviour change. Using technology adapted for the local market and the right business model to achieve scale, our vehicles deliver superior driving performance, emit 75% less carbon than petrol motorcycles with zero tailpipe emissions and put over $ a year back into drivers’ pockets.About the role We have successfully piloted an electric motorcycle and battery swap network in Nairobi, with motorcycles in daily operation for a year and nearly 2 million km travelled. We are now expanding our customer base rapidly, and now ;Ampersand is seeking a Lead Vehicle Maintenance Technician who can lead other vehicle maintenance technicians to deliver exceptional customer service in e-moto repair. This person will need to be an exceptional mechanic, capable to lead a team, a clear communicator, a team player, and a flexible contributor. The Lead Vehicle Maintenance Tech will be responsible for the following: Champion excellent customer service in our E-Moto servicing team.Train, mentor, and manage vehicle maintenance technicians to deliver amazing customer service.Prioritize the customer to keep them on the road and earning income for their families.Be fully accountable for the speed and quality of work in repairing customer vehicles.Manage the diagnosis of underlying issues affecting customer vehicles.Work closely with the vehicle maintenance customer service agent to provide clear and honest information to the customer on the status of their repair.Fix issues individually or support tech team members in doing so.Diagnosing, analyzing, and solving electric motor-related issues.Support the engineering team in a deep analysis of vehicle issues.Audit the work of his/her team to ensure a high standard of service.Other duties at the discretion of Ampersand Ampersand is a good fit if: You’re interested in clean energy and environmental impact (even if without experience in it yet)You possess a strong mechanical intuition from experience in vehicle maintenanceYou are thorough and diligent in your workYou keep your workplace clean and organizedYou are able to teach skills and develop a team Minimum requirementsAcross all our roles, we look for professionals with strong work ethics, and the ability to manage shifting priorities and unforeseen challenges. For this role specifically, you will have: At least 3 years of experience in motorcycle maintenance or electric motor rewindingPreferably with a degree in a mechanical or electrical field.Must have basic computer skillsStrong electrical motor intuitionDiligent and proactive in approach to workGood communication and interpersonal skills(Bonus) Driving license: Category A
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