Operations Officer at ABC EXPAT

Job Description

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ABC EXPAT offers professional services in the field of international mobility and business development. We assist companies and individuals with their first steps in Kenya and Uganda. We assist international companies willing to operate in Kenya and Uganda in order to ensure their compliance, facilitate their access to the market and increase their competitiveness. ABC EXPAT provides a strategic insight of the Kenyan business environment and offers tailor-made solutions such as staff outsourcing, payroll management, office space search, company car leasing, etc.

Responsibilities

Manage registration procedures for companies; E-Citizen, KRA, NSSF, NHIF,NCA and NITA Ensure mandatory payments such as business licenses, annual subscriptions and permits are made to the relevant bodies on a timely basis Assist the Operations Manager with strategy development and implementation for the business units Follow-up services to ensure constant high-quality standards Share weekly updates and final documents to clients via the platform Provide valuable insight to clients and advise them on best practices e.g. statutory and other mandatory obligations related to their requested services Suggest new processes to optimise the company’s business and operating models Managing and updating clients’ database and allocated project status on CRM and the platform Ensure customer satisfaction through excellent customer service Find new partners and build productive long-lasting business relationships Remain knowledgeable on services offered and discuss available options Develop expertise on services offered and contact with related online procedures Any other related task assigned by the Operations Manager.

Profile

Bachelor’s Degree in a Business-related field Working knowledge of expatriation market dynamics and requirements Customer service focus and attention to details Computer use competency (Office , Microsoft Teams, CRM, Perfex, etc.) Good knowledge of Compliance & Registration of Companies procedures in Kenya. Self-motivated and results-driven personality Impeccable work ethic