Quality Controller at Center for Strategy and Management Ltd

Job Description

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CSM is a regional leader in helping organizations solve their most pressing strategy execution challenges. We provide our clients with an integrated set of servicesstrategy and technology consulting, education, training, and certification that deliver tangible results and enduring internal capabilities.

Reporting Line:  Administration Manager

Gross Salary:  Kshs ,.

JOB SUMMARY

We are seeking an experienced and highly analytical quality controller to join our operations. As the quality Controller, you will ensure the operations uphold the quality standards of all our bakery products to guarantee a great company image in terms of high standards of its products with special emphasis on Quality, hygiene and cleanliness. To excel in this role, applicants should demonstrate great attention to detail with excellent technical and math abilities.

DUTIES AND RESPONSIBILITIES

Perform regular quality assessments on all incoming materials from vendors and outgoing products for distribution. Reject all the incoming raw materials that fail to meet quality expectations and report the issue to Operations at the earliest Resolving quality-related issues and adhere to deadlines Monitor customer satisfaction levels Monitor the production phase at various levels Recommend improvements to the production process to ensure quality control. Document inspection outcomes by completing detailed reports and performance records. Manage the day to day activities relevant to Quality and Product Safety, coordinating activities required to meet Company, Stakeholder and regulatory quality standards. To draft and follow-up implementation of Quality SOP,s Together with Operations Managers, identify training needs to meet quality and food safety requirements and deliver or coordinate internal training where appropriate. Continuously develop own knowledge on best practice, networking with colleagues throughout the organization and by keeping abreast of industry and legislative developments. To maintain the image of the company by ensuring that all surfaces are kept spotlessly clean, hygienic and all customers products are packaged professionally (depots, supermarkets and institutions). Ensure recipes (mix) and procedures are followed on all products. Ensure that all machine settings are in accordance with the approved operational specification for various products. Ensure that the method of distribution does not affect the product quality. Maintain health and safety levels within the bakery and full compliances towards legal aspects on medicals for all employees. To organize hygienic inspection frequently in the bakery. Keep and update records on all machinery – bakery ware, weighing scales etc Conduct research and development on new products/services Stay updated with new materials and technology with a view to incorporate them in the company, while being effective

REQUIREMENTS

QUALIFICATIONS AND EXPERIENCE

Degree or Diploma / Graduate in Food Technology/Microbiology/Food Science 8 years of working experience as Quality Controller in a FMCG (Baking industry is an added advantage) Proven track record as a Quality Controller within a Quality Management System environment. Detailed knowledge of food safety standards. Quality and process control in a customer oriented facing role Certified Internal Auditor Status Excellent communicational skills (Oral, Reading & Writing) with the ability to influence and motivate people Technical skills  – to understand and create technical documents, manuals, and blueprints to ensure that products meet the correct standards Detail oriented  – to spot issues and monitor products or parts that do not meet compliance Numeracy skills  – to calibrate and measure specifications

KEY PERFORMANCE INDICATORS.

Overall audit score and number of outstanding compliance issues/risks Product quality complaint rate / Number of customer complaints Customer satisfaction scores Number of nonconformities Quality Awareness Metric Time to solve issues