Repair Technician at NCR Corporation

Job Description

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The NCR Corporation is an American computer hardware, software and electronics company that makes self-service kiosks, point-of-sale terminals, automated teller machines, check processing systems, barcode scanners, and business consumables

Major Responsibilities

Provide the necessary technical and service delivery capabilities to effectively manage the engagement Ensure the various phases of technical knowledge are carried out (both within the CEs and within rework center team) Completion and coverage all of given responsibilities by his manager such as daily repair targets. Assisting with information and knowledge to maintain service related documentation and gathering/sharing knowledge within the Team Reporting internally at all levels within rework center. Ensuring high CE” s satisfaction ratings.

Qualification / Experience 

In-depth knowledge of at least three of the following Managed Services capabilities and very good knowledge of the rest of them Services Management Helpdesk Network Management System Management Asset Management Field Services ATM Management Excellent understanding of operational service delivery key performance indicators within the Financial and Retail industries Excellent understanding of outsourcing and out tasking concepts, especially legal and financial aspects Strong program management knowledge and experience, including group facilitation and team building skills Educated to degree level, with post-graduate business qualification, or a minimum of 5 years’ experience. Experience of managing third party suppliers

Requirements

Education

Engineering degree. ( electronics, or mechanics )

Candidate Profile

Customer-focused Excellent communication and presentation skills Commercial awareness/experience and technical IT knowledge Ability to think conceptually and to design practical, cost-effective solutions Team player – ability to lead solution design teams and work with many parts of the NCR organization. Self-motivated, creative, flexible Spoken and Written Fluency in English.