Customer Service Excellence
5/5 (27)
Description
This course covers the fundamentals of customer service, effective communication, handling customer interactions, managing challenging situations, and going above and beyond to exceed customer expectations. Additionally, it introduces AI tools to enhance service delivery. Learners will develop the confidence and expertise to provide exceptional customer service and build lasting customer relationships.
To successfully complete this Certificate course, you need to achieve 80% or higher in each course assessment.
Your Certificate is:- Ideal for sharing with potential employers
- Include it in your CV, professional social media profiles and job applications.
- An indication of your commitment to continuously learn, upskill & achieve high results.
- An incentive for you to continue empowering yourself through lifelong learning.
