Customer Service Excellence (video course)
5/5 (3)
Description
CUSTOMER SERVICE EXCELLENCE 🎯 Want to deliver excellent service—and grow your career in customer-facing roles?
This course has 6 short lessons with 2-minute videos and tips to help you:
✅ Handle customers with empathy and professionalism ✅ Stay calm under pressure and solve problems fast ✅ Use tools like AI to save time and improve service ✅ Stand out and grow in your customer service career
⏱️ Each lesson takes about 5 minutes to complete.
🎓 Finish all 6 lessons and pass the quiz to earn a certificate for just KES 250—a great way to boost your CV and job readiness.
To successfully complete this Certificate course, you need to achieve 80% or higher in each course assessment.
Your Certificate is:- Ideal for sharing with potential employers
- Include it in your CV, professional social media profiles and job applications.
- An indication of your commitment to continuously learn, upskill & achieve high results.
- An incentive for you to continue empowering yourself through lifelong learning.
