Analyzer Sales & Service Lead at Flexi-Personnel

Job Description

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Flexi Personnel Ltd is a HR Company that was founded in . It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support. What makes us a unique Recruitment and Outsourcing Agency in Kenya, and the whole of Africa, is our systematic approach and listening to our clients’ recruitment and payroll needs. We’ve offered and will continue offering appropriate solutions to our clients. We only forward candidates within the client’s specification. As a Recruitment firm, integrity and value are key elements of our Recruitment, Staff Outsourcing, Payroll Management, and HR Consultancy services. We deliver to our promise to our clients within a 3-day deadline. This is enhanced by our dedicated team of recruitment, screening, and management experts.

JOB PURPOSE & SUMMARY

The selected candidate will be the technical focal point with existing and potential Analyzer customers pertaining to Sales and Service support. The Senior Service & Sales Engineer shall conduct training, maintain customer relationships, conduct site maintenance & installation services, offer technical support, and oversee quality improvement exercises.

KEY RESPONSIBILITIES AND DUTIES

To perform site visits within East Africa, mainly in Kenya, to identify and generate new prospects. To drive analyzer sales and service business within East Africa. Pipeline development and management of partners along with maintaining reporting and visibility into performance against all revenue and activity KPIs. Research market trends and advise on new products and opportunities that can be ventured into for an increase in revenue. To perform commissioning/troubleshooting support on analyzers. Complete accurate service records both electronically and manually Liaise with the supervisor to coordinate ongoing operations and expansion of operations. Develop business penetration strategies and share projections to achieve set targets from various industries. Understand and convey complex customer requirements on both a business and technical level and provide solutions that translate into business. Attend trade and industry consumer events along with networking activities along seminars and other meetings. To be able to review and recommend analyzers’ spare parts and maintenance activities. Proactively participate in the quality systems and quality improvement Provide first-line technical and strategic advisory, maintenance, & installation support to customers, communicate solutions or actions, and take ownership of the same. Perform visual final inspection (QA) and recommend/order/replenish parts for service. Providing training/demo to customers on Yokogawa Products

QUALIFICATIONS:

EDUCATION/KNOWLEDGE AND EXPERIENCE

Candidates should have an engineering background, qualified & specialized in Electronics/Instrumentation/Chemical Engineering. Shall have 8+ years of experience in analyzer-related work such as design, engineering and maintenance procedures, calibration, troubleshooting, testing and commissioning, and training on a diverse range of analyzers like Liquid, Gas analyzer, etc.

COMPETENCY AND TECHNICAL SKILLS

Must be conversant with a few process applications, and able to design appropriate sampling systems. Shall be able to understand and troubleshoot analyzers’ sample conditioning systems. Trouble-shoot and resolve analyzer-related problems. Shall have sufficient experience in handling different models of analyzers. Hands-on analyzers shall be an advantage. Knowledge of Field instruments and analyzers shall be an added advantage. Strong problem-solving skills, critical thinking, excellent analytical ability, strong judgment, and the ability to deliver high performance and high levels of customer satisfaction. Adhering to Principles and Values Deciding and Initiating Action Must be able to work under extreme pressure. Very high work ethic and personal integrity Discreet