Associate, Customer Service (Lamu)

ABOUT THE COMPANY

I&M Bank Limited, is a commercial bank in Kenya, the largest economy in the East African Community. It is licensed by the Central Bank of Kenya, the central bank and national banking regulator

JOB SUMMARY

Academic Qualifications:Bachelor’s degree in business, Banking or related field.Work ExperienceAt least one (1) year relevant experience in a similar role in a similar sized organizationSkills & AttributesPlanning & Organizational skills.Analytical skills and attention to detail.Strong oral and written communication skills.Interpersonal skills to manage stakeholders at all levels.Ethics and integrityExcellent judgment and analytical abilities and impeccable integrity.Strong commercial awareness and an ability to connect to business goals.

RESPONSIBILITIES

Receive, verify, Authenticate, call back and processing thereof of all instructions delivered at the branch. Eg RTGS, TT, FDR, Forex conversions, stop payments, Treasury Bills, cheque book requests, card applications.Preparing audit confirmations, certificate of balance, interest certificate and opinion letters for customers.Ensuring the completion of all Account opening Documentation and following up on deficiencies.Facilitating customers’ access to lockers.Attending to walk-in customers enquiries on account opening and products so as to maximize conversion of enquiries to sales.Responding to all written and oral complaints and enquiries received from customers.Handling of internal mail.Cross-selling the Bank’s range of products and services to existing and new customers and acquire new active accounts/Business.Ordering of cheque books and cards as per customer specification.Safe custody and management of Cards and cheque books.Collection of All service charges as per bank tariff to ensure Nil income leakage.

REQUIRED SKILLS

Customer support, CRM systems, Account management, Conflict and complaint resolution, Customer service

REQUIRED EDUCATION

Bachelor's degree