Bancassurance Officer - Coast Region
National Bank of Kenya
Today
Job descriptions & requirements
ABOUT THE COMPANY
National Bank of Kenya is a subsidiary of KCB Group Plc and are licensed by the Central Bank of Kenya. We offer full range of commercial banking products to Personal, SMEs and Corporate Banking customers.
JOB SUMMARY
Skills & Experience:Bachelor’s degree in insurance, Business, Actuarial Science or related field.Professional certification in insurance, COP or ECOP is mandatoryAt least 3 years of continuous experience in Bancassurance sales within a retail banking environmentExperience working with cross‑functional teams such as operations, credit, marketing, and branch leadership
RESPONSIBILITIES
Drive insurance uptake across the cluster through branch activations, targeted sales campaigns, and strong customer engagement, ensuring sales teams maximize cross‑selling and upselling opportunities.Manage and grow the existing bancassurance portfolio within the assigned cluster by strengthening customer relationships, deepening product penetration, retention and driving sustainable revenue growth.Coach and support Bancassurance Sales Representatives in needs analysis, solution‑based selling, customer education, and effective issue resolution, fostering a customer‑centric culture that builds trust and enhances satisfaction.Support the achievement of life, general insurance, and bank product targets in the assigned cluster by working closely with branch teams and ensuring strong sales performanceTrain and mentor branch staff and sales teams on insurance products, sales techniques, and compliance requirements, while ensuring continuous updates on product changes, promotions, and regulatory developments.Track, evaluate, and interpret the cluster’s insurance portfolio performance, including sales, renewals, claims, lapses, and risk indicators and provide actionable recommendations to improve results.Implement proactive customer engagement and retention strategies, in collaboration with the Regional SalesManager and Head Office team, to drive renewals and reduce cancellations.Ensure full compliance with IRA, CBK, AML, KYC, data protection requirements, and internal policies by maintaining proper documentation, accurate keeping, and consistent adherence to operational standards.Collaborate with all Regional and Bank stakeholders including Regional & Branch leadership, business leaders, operations, marketing, compliance to support business growth and operational alignment
REQUIRED SKILLS
Sales performance tracking and reporting, Business development, Sales strategy, Customer service
REQUIRED EDUCATION
Bachelor's degree
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