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Business Development and Customer Experience Officer – St. Jairus Hospital Kisumu


Management & Business Development

Healthcare KES Confidential
3 weeks ago

Job Summary

Responsible for business development and customer experience activities and overall business growth.

  • Minimum Qualification: Bachelors
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description/Requirements

We are a premier 160-bed Hospital, Strategically Located Opposite Kisumu Airport along the Kisumu – Busia Highway. We are seeking to recruit a self-driven and results-oriented individual for the above role.


•    Responsible for business development and marketing activities and 360 customer service.

•    Formulate and implement business development strategy and marketing plans for St. Jairus.

•    Intelligence gathering and research on customers, and competitors.

•    Handling business inquiries and generating leads for business closure

•    Innovation and developing new revenue streams while optimizing existing lines through innovative partnerships to satisfy customer needs and trends.

•    Growing the company’s market share by identifying new markets and creating unique customer product /service intimacy experiences.

•    Developing, training, motivating, and evaluating departmental staff to achieve highest level of    performance.

•    Monitoring the existing business portfolio and new accounts performance.

•    Key accounts management; ensuring invoices delivery, resolution of disputes, collaborating with credit control and finance on collections.

•    Foster partnership and maintain business relationship with key industry players – insurances/HMO’s, NHIF and other direct accounts.

•    Any other duties as assigned in line with the portfolio

Minimum Requirements and Competencies:

•    Bachelor’s/Diploma in business, marketing, or any other related field.

•    5 years’ experience in Business development, marketing, customer service in a healthcare setting

•    Hospital/Insurance background is an added advantage.

•    Proficient in Word, Excel, Outlook, and PowerPoint with good presentation skills

Method of Application

Qualified individuals are advised to send in (CVs and cover letter) to; the Apply Now button 

Application deadline: 15th April 24

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