Business Development Officer - First Assurance Kenya (CBD Branch)

JOB SUMMARY

Education and Experience RequiredBachelor’s degree in insurance or in related field.Relevant professional qualification in Insurance, - ACII, AIIK,Two (2) year relevant working experience.Additional qualifications in sales and marketing would be an added advantage.

RESPONSIBILITIES

Branch Support Assist the branch in growing the general insurance portfolio by supporting sales & timely quotation issuance and pipeline management.Support product training and capacity building to enhance sales and service delivery.Partnership & Relationship ManagementBuild and maintain professional relationships with partners & intermediaries Support partner general insurance products to improve sales performance and ensure compliance with company policies.Conduct partner engagement activities to enhance distribution, client acquisition, and retention.Conduct regular training to intermediaries and clients within the retail segment to increase understanding and uptake of the company’s products.Manage agreements with the channel partners and ensure consistent compliance by all parties. Market & Channel IntelligenceGather insights business trends, competitor activities, and customer preferences.Recommend strategic initiatives to improve penetration, engagement, and profitability across channels.Customer ExperienceEnsure high-quality client engagement across all channelsAddress customer issues in coordination with relevant internal teams.Ensure top-notch customer experience is provided to all business partners across the entire retail channel.Reports & Compliance100% adherence to compliance with statutory and regulatory requirements through proper contracting and licensing requirements of the intermediaries and collection of premiums.Prepare and present regular reports on pipelines, conversions, initiatives, tendering activities, including success rates, challenges, and lessons learned.

REQUIRED SKILLS

Business development, Sales strategy, Consumer sales (B2C), Sales performance tracking and reporting

REQUIRED EDUCATION

Bachelor's degree