BUSINESS PROCESS ANALYST-45k

Job Summary

The role is responsible for analyzing, documenting, and improving business processes to enhance efficiency, ensure compliance, and elevate customer experience.

You will play a key role in translating business requirements into practical process solutions while collaborating with cross-functional stakeholders to drive continuous improvement initiatives.

Responsibilities

1. 
   
2. Process Mapping & Documentation
   

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• Develop and maintain comprehensive procedure manuals and process maps covering end-to-end customer journeys
  
• Translate business requirements into clear process flows for technical and project teams
  
• Ensure all documentation aligns with organizational standards and governance requirements
  
• Partner with Process Owners to manage updates, reviews, and improvements of procedures
  
• Support business optimization projects through structured documentation and stakeholder engagement
  

1. 
   
2. Process Improvement & Stakeholder Management
   

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• Drive a culture of continuous improvement and process optimization
  
• Conduct process reviews to identify inefficiencies and recommend enhancements
  
• Support implementation of standardized process solutions across business units
  
• Lead post-implementation reviews to identify gaps and eliminate inefficiencies
  
• Engage stakeholders to ensure alignment on business goals, deliverables, and timelines
  

1. 
   
2. Risk, Compliance & Controls
   

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• Ensure all processes comply with regulatory requirements and internal policies
  
• Embed risk management and control frameworks within documented procedures
  
• Support audits, control assessments, and risk reviews
  
• Identify process-related risks and implement mitigation strategies
  

Requirements

• 
  
• Bachelor’s degree in Business, Finance, IT, or a related field
  
• Certification in Process Management or Lean Six Sigma is an added advantage
  
• Proven experience in:
  
  • 
    
  • Business process analysis and re-engineering
    
  • Process mapping, modelling, and documentation
    
  • Systems analysis and solution implementation
    
  • Risk and controls management
    
  
  
• Strong analytical and problem-solving skills
  
• Excellent stakeholder management and communication skills
  
• Ability to translate complex requirements into actionable process flows
  
• Knowledge of enterprise risk management frameworks
  
• Understanding of banking operations, products, and systems (preferred)
  

How to Apply

Send your CV to talentsourcing@sheerlogicltd.com by 8th May 2026. Indicate the job title.