Job Description Madison Group Limited is a locally owned financial services holding company that specializes in Insurance and wealth management services. The Group comprises of Madison Life Assurance Kenya Limited, Madison General Insurance Kenya Limited, and Madison Investment Managers Limited. Madison Life Assurance Kenya was originally incorporated under Kenyan Laws in as Madison Insurance Company Limited (MICK) after a successful merger between Crusader Plc and Kenya Commercial Insurance Corporation. Duties and ResponsibilitiesCare Management, handling Outpatient, Optical, Dental, and inpatient preauthorization, and communicating with providers, clients, and brokers on a timely basis for any undertakings, rejections, or relevant concerns.The role will provide support for Healthcare Businesses by; Care Management – Through due diligence, ensuring undertakings are issued in line with the policy provisions. Likewise, for declines, ensuring that the decisions are accurate and a correct interpretation of the policyEnsure appropriate Turnaround Time is adhered to in issuing approvals.Seeking medical clarifications including medical reports, copies of investigation reports, etcBroker/customer relations by communicating all necessary admission claim decisions on a timely basis.Work with the claims team and coordinate on any information noted in the claims, especially inpatient claims submitted in cases where further information provided changes the position undertaken previously on the claim.Reviewing medical pre-authorizations for compliance with applicable policy guidelines.Interacting with clients, brokers, and clinicians as needed, to resolve problems in a manner that is legal, ethical, and consistent with the principles of the policy.Visiting/engaging admitted patients and ensuring they receive quality and cost-effective quality careEngaging providers on matters of cost and discountsChecking and confirming membership validity and benefits (from the scheme benefits file)Handling coverage inquiries with brokers, providers, members, etc.Vetting and confirming validity of the service given by the service provider in relation to the benefits covered, treatment given, adherence to provider panel rules, and cost of treatment.Obtaining additional required information on claims from providers, brokers, or clientsLiaising with the underwriting section on the scope of cover for various schemesClient presentations and member education on wise utilization & risk managementManaging the 24-hour emergency helpline Support the care management team to ensure all the deliverables are met within the given turnaround time.RequirementsQualifications and Work Experience Customer FocusOwnership & commitmentTeam SpiritExcellent communicationAbility to multi-taskBachelor’s degree in nursing / Diploma in nursing or clinical medicine Functional Skills Health Benefits Plan ManagementPolicy InterpretationCustomer Service
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