Cluster Lead East Africa

Job Description

• Having an operational awareness and understanding of the JLL delivery and customer needs in each of the client facilities supported by JLL Integrated

Facilities Management.
• Providing a resilient organization across all facilities to ensure that the overall JLL delivery is maintained on site.
• Supporting the JLL Account Director to drive EMEA wide initiatives in terms of Engineering Service Delivery, Compliance Management, Asset Management, Energy and Sustainability, Client First Interface and delivery of the Annual Account Plan.
• Supporting the delivery of FM operations across the portfolio in terms of contract delivery, health and safety, engineering services, legislative compliance, contractor management, promoting sustainability, adding value and driving innovation
• Promoting high level of satisfaction among client users and reinforcing prompt response and customer service focused delivery
• Demonstrating leadership, giving direction and mentoring the JLL teams across the portfolio to promote engagement, customer service excellence and aligned delivery across all service lines
• Providing support to JLL FM’s with Building Management Systems, PPM Schedules, Task System, EHS and Quality Compliance
• Ensuring statutory and local regulatory compliance relating to all aspects of service delivery at all facilities.
• Acting as go-to person in relation to coordination of all facilities, project and crisis management activities ensuring timely solutions and identification and removal of potential roadblocks
• Ensure all contractual deliverables are actioned within agreed timeframes/KPI/SLA’s
• The ability to understand and offer guidance to FM’s in terms of managing local vendors
• Supporting JLL and client Health & Safety goals across all facilities working closely with HSW Managers to keep all documents up to date and relevant
• Communicating in an open, honest, transparent manner at all times with the ability to tailor the message to specific audience and their needs

Sound like you? To apply you need to be / have:

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Strong FM Background with a proven ability to understand and interrogate hard service / softservicedelivery​

Proven track record of supporting and leadingsite basedteams across multiple servicelines​

Ability to work without supervision with the ability to drive positiveimpacts​

Must be prepared to travel in order to support region widedelivery​

Demonstrate successful contract management and teammanagement​

Proven ability to build and maintain strong vendorrelationships​

Experience in financial management and identifying cost savings/avoidance​

Advanced Microsoft Office experience required.​

Excellent written and oral communication skills, including presentation and negotiationskills​

Ability to manage multiple projects andpriorities​

Ability to network at all levels within theorganization​

Flexibility and adaptability to changing business requirements is a perquisite for thisrole​

Ability to display initiative, confidence and professionalism in alldealings​

Graduate level qualification or equivalent, preferably in property, facilities, operations orengineering​

Experience within a customer facing environment within technical FMservices​

Health & Safety qualification equivalent to IOSH/NEBOSH​

Experience working in a financial or professional services industry would bebeneficial​

Must be able to demonstrate flexibility in relation to type of works carried out andavailability​

Must be able to speak local language andEnglish

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.