Customer Care Executives at Bees Credit Limited

Job Description (adsbygoogle = window.adsbygoogle || []).push({}); Inspired to enable people, Bees Credit Limited is a credit-only Micro-Finance Companylicensed in Kenya under the Company’s Act. We offer a world-class financial service in Africa. We offer Logbook loans and Asset financing loans to customers within 24 hours and its Hassle free and convenient. We pride in being transparent and work with a team of integral professionals who enjoy what they do. Due to our experience in fin-tech and a world class customer experience, we continue to service our customers and provide loans within 12 hours. Mission Mission We work hard every day to make financial services available to all. Vision Vision To harness the power of technology to provide easier access to credit for all Africans. Core Values Core Values Transparency, Integrity, Accountability, Diligence, and, Discipline.Key Responsibilities Receive all inbound calls and offer support to customers questions and queriesAssist customers in case of queriesMaintain a positive, empathetic and professional attitude toward customers at all timesMaintain communication with customers through various channels i.e. WhatsApp, Phone calls, MessagesCommunicating and coordinating with colleagues as necessaryGive customers a remarkable experience worth talking aboutReach out to customers and leads to create deep and lasting relationshipMeet the monthly customer reach targetAcknowledging and resolving customer complaintsEnsure customer satisfactionKeep an up to date record of leads and customers generated from online conversations and manage the inbound customer system by keeping a record of customer transactions, interactions, comments and complaints.Propose new ideas about ways to engage our customers online and offline with our brand and suggest improvements about customer engagement system.Meet sales targets and call handling quotasCollect testimonials from customers and provide any insightful feedback to management to develop our brand Qualifications and Requirements Diploma in a Business related course with bias customer careMust have at least 3 years’ experience in a role with customer relationsExtremely strong interpersonal skills and outgoing personalityDetail oriented person with the ability to seamlessly plan, coordinate and execute projectsAbility to analyze data and proactively identify and address issues with customer accountsOne must be 25 years and aboveGood oral and written communication skillsTeam playerComputer proficiencyCustomer service orientation and commercial awareness