Customer Care Executives at Bees Credit Limited

Job Description

(adsbygoogle = window.adsbygoogle || []).push({}); Inspired to enable people, Bees Credit Limited is a credit-only Micro-Finance Companylicensed in Kenya under the Company’s Act. We offer a world-class financial service in Africa. We offer Logbook loans and Asset financing loans to customers within 24 hours and its Hassle free and convenient. We pride in being transparent and work with a team of integral professionals who enjoy what they do. Due to our experience in fin-tech and a world class customer experience, we continue to service our customers and provide loans within 12 hours. Mission Mission We work hard every day to make financial services available to all. Vision Vision To harness the power of technology to provide easier access to credit for all Africans. Core Values Core Values Transparency, Integrity, Accountability, Diligence, and, Discipline.

Key Responsibilities

Receive all inbound calls and offer support to customers questions and queries Assist customers in case of queries Maintain a positive, empathetic and professional attitude toward customers at all times Maintain communication with customers through various channels i.e. WhatsApp, Phone calls, Messages Communicating and coordinating with colleagues as necessary Give customers a remarkable experience worth talking about Reach out to customers and leads to create deep and lasting relationship Meet the monthly customer reach target Acknowledging and resolving customer complaints Ensure customer satisfaction Keep an up to date record of leads and customers generated from online conversations and manage the inbound customer system by keeping a record of customer transactions, interactions, comments and complaints. Propose new ideas about ways to engage our customers online and offline with our brand and suggest improvements about customer engagement system. Meet sales targets and call handling quotas Collect testimonials from customers and provide any insightful feedback to management to develop our brand

Qualifications and Requirements

Diploma in a Business related course with bias customer care Must have at least 3 years’ experience in a role with customer relations Extremely strong interpersonal skills and outgoing personality Detail oriented person with the ability to seamlessly plan, coordinate and execute projects Ability to analyze data and proactively identify and address issues with customer accounts One must be 25 years and above Good oral and written communication skills Team player Computer proficiency Customer service orientation and commercial awareness