Customer Service & Support Jobs in Kenya
The customer service and support sector offers a diverse range of opportunities, with 63 current job vacancies. While hiring demand appears steady, the sector provides roles like CUSTOMER SERVICE EXECUTIVE, Customer Service Officers (2 Positions), and Salon customer representatives, showcasing the variety of positions available. These roles are concentrated in key cities, with Nairobi being a hub for many of these vacancies.
Salary & Benefits
Among roles that advertise a salary, typical pay ranges from KES 30,000 to KES 30,000 per month. Senior positions can earn upwards of KES KSH 45,000, reflecting the importance of experience in compensation. Common benefits often include a competitive base salary, potential equity packages, and high commissions, appealing to a diverse workforce.
Skills & Experience
A diploma is the most common requirement, with bachelors also accepted. Essential soft skills include communication, problem-solving, and attention to detail. Most roles ask for 2 years of experience, with some requiring 3 years, and positions are mainly at mid level.
Key Responsibilities & Tasks
These positions focus on addressing customer needs and queries efficiently. Senior roles, on the other hand, require managing and leading teams, strategizing customer interactions, and improving service protocols to enhance the customer experience.
Industries & Companies
The top industries actively recruiting include banking, finance & insurance, advertising, media & communications, and retail, fashion & FMCG. Employers like BrighterMonday Consulting and Optimise Outsourcing are particularly active, with listings spread across numerous organisations. This distribution indicates a healthy demand for customer service professionals across different sectors.
Anonymous Employer
Customer Service & Support
Yesterday
We are a private security company and seek to recruit qualified personnel for the post of Customer Service Representative.
Styeverz Ltd
Customer Service & Support
5 days ago
Our client, a fast-growing UK-based short-let and serviced accommodation company managing 80+ properties listed on Airbnb and Booking.com, is looking for a proactive and customer-focused Guest Services Executive to join their remote team.
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Anonymous Employer
Customer Service & Support
1 month ago
This role requires a hands-on leader who can effectively manage performance, handle escalations, oversee workforce planning, and maintain high service standards in a fast-paced 24/7 customer support environment.
Anonymous Employer
Customer Service & Support
1 month ago
This role requires a hands-on leader who can effectively manage performance, handle escalations, oversee workforce planning, and maintain high service standards in a fast-paced 24/7 customer support environment.
1 month ago
The role requires strong communication skills, problem-solving abilities, and a customer-first mindset to ensure inquiries are resolved quickly and accurately while maintaining regulatory and operational standards.
Gasfil Limited
Customer Service & Support
Yesterday
The Front Office & Customer Service Executive will be responsible for creating a professional, welcoming, and efficient front-office experience at Gasfil Limited's Headquarters while providing high-quality customer service and supporting the conversion of customer leads into business.
FOCUSED HUMAN RESOURCE SOLUTIONS LIMITED
Customer Service & Support
3 days ago
Waiter Position – Ruaka Job Title: Waiter Location: Ruaka Salary: Ksh 18,000 per month We are looking for a professional, friendly, and customer-focused Waiter to join our team in Ruaka.
4 days ago
Our client is a premium lifestyle and concierge business focused on delivering personalised services, experiences and lifestyle solutions to its members. They are built around exceptional service, trusted relationships, discretion and a deep understanding of each member's individual needs and preferences. As the business continues to grow, ...
RWK Group
Customer Service & Support
4 days ago
MyAccurate Books is seeking motivated and well-connected individuals to join as Freelance Affiliates. The role involves introducing MyAccurate Books to businesses, identifying potential clients, promoting the software, and supporting successful subscriptions. Affiliates will earn for every successful subscription they generate.
4 days ago
MyAccurate Books is seeking a motivated and results-driven Call Agent to engage prospective customers, qualify leads, conduct product demonstrations, follow up on potential clients, and convert opportunities into sales. The ideal candidate should have strong communication and persuasion skills, a passion for sales, and the ability to consistently w
AFRICAN LABOUR SOLUTIONS
Customer Service & Support
4 days ago
Handle patient registration, appointment scheduling, check-ins, and check-outs
Smart Royal Career Consultant
Customer Service & Support
5 days ago
Responsible for developing, coordinating, and delivering security training programs to security personnel to ensure they have the knowledge, skills, discipline, and professionalism required to perform their duties effectively. The role involves conducting practical and classroom-based training, assessing staff performance.
Smart Royal Career Consultant
Customer Service & Support
5 days ago
Responsible for overseeing and coordinating security operations, personnel, and procedures to ensure the safety and security of the organization’s premises, employees, clients, visitors, and assets. The role involves supervising security officers, conducting regular inspections, responding to incidents and maintaining security standards.
AFRICAN LABOUR SOLUTIONS
Customer Service & Support
1 week ago
Prepare and send daily appointment reminders and treatment communications to patients
Jaysur Cognitive Management Limited
Customer Service & Support
1 week ago
We are looking for a results-driven and customer-focused Collection Agent to join our team. You will be responsible for contacting customers, negotiating payments, and ensuring timely recovery of overdue accounts while maintaining excellent customer service.
Brites Management Services Limited
Customer Service & Support
1 week ago
Conduct high-volume outbound calls to prospective customers using company-provided lead lists.
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