Customer Service & Support Jobs in Kenya

Provide fast replies to customers with requests or complaints and provide info and resolve issues in an expected way to get customer satisfaction.

We are looking for a person with a certificate or Diploma to follow up on individuals or businesses to collect overdue payments on accounts, negotiating for payment plans including field visits, resolving customer disputes, and ensure compliance with company policies.

Assisting clients in a friendly, helpful manner via live chat, telephone and email.

The Customer Service Executive will handle customer inquiries related to electronic devices, coordinating with repair, logistics, and tech support teams to ensure clear communication and excellent service. This customer facing role requires strong communication skills and a customer-focused mindset.

The role requires strong communication skills, empathy, problem-solving abilities, and self-discipline to stay productive in a home or remote office.

Our client is one of largest Japanese Trading & Investment companies to deal such as textile, machinery, metals, minerals, energy, chemicals, food, general products, realty, information and communications technology, and has 100 oversea offices & over 300 Subsidiaries.

In this role, you would be responsible for confirming placement from trained jobseekers by making outbound calls to BrighterMonday soft skills alumni to inquire about their employment status.

Elteng BPO provides professional credit risk management, end-to-end receivable management solutions, portfolio optimization, and cash flow management to banks, corporates, and commercial institutions. We are in need of passionate and aggressive debt collectors in our debt collections department in Thika.

Are you passionate about customer experience, lead conversion, and building strong client relationships? Do you thrive on communication, follow-ups, and turning interest into action? If so, we’re looking for a proactive and results-driven individual to join our team and strengthen our customer engagement and retention efforts.

2-3 years in a customer service function in a busy professional retail environment.

The Collections Agent is responsible for contacting customers who have outstanding debts and negotiating payment arrangements. The agent will work to settle accounts in a way that meets company objectives while maintaining positive relationships with clients. Previous experience in collections or customer service is advantageous.

The Retail Sales & Customer Service Associate is responsible for providing excellent customer experiences, driving product sales, handling cash transactions, and supporting daily retail operations.

Dotcash Credit Limited is seeking dedicated and professional Debt Collectors to join our team. As a Debt Collector, you will be responsible for contacting clients to collect outstanding debts and negotiate repayment plans. The ideal candidate should have excellent communication skills and the ability to handle challenging conversations

Dynamic client support professional with extensive experience in high-pressure environments, dedicated to maintaining a calm demeanor while addressing client concerns.

We are looking for Debt Collection Agents. Experience as Debt Collector or Customer Service/Sales Agent is an added advantage.

Metabel Zara Limited is looking for a proactive and customer-focused Order Booker to join our team. The ideal candidate will be responsible for taking customer orders, ensuring timely processing, and maintaining strong relationships with clients. This role requires excellent communication skills, attention to detail, and a passion for customer ...