Customer Service & Support Jobs in Kenya

Client Relations Officers handle the concerns of our clients who express interest in our services.

The agent will collect due payments, make repayment schedules, call guarantors & follow up on arrears via telephone calls.

The job holder will set up and manage the QA department and will be expected to develop and monitor the implementation of quality processes and procedures within the company to ensure business growth by providing high quality products and services that meet and exceed customer requirements.

Applications are invited from qualified persons for the above vacant position.

To ensure quality loan book and collect payment on overdue bills by informing customers of their debt and their various options for repayment.

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.

Our Nairobi Office is looking for a m/f Customer Service Representative.

Our Nairobi Office is looking for a m/f Customer Service Representative.

We are industry leaders because people trust us to handle their financial transactions with the utmost care and attention to detail.

We’re looking for a highly skilled customer service representative to join our team, managing inbound and outbound phone calls, email requests, and face to face interaction with a friendly, helpful approach.

Lead and manage the customer service function of the organization to ensure overall efficiency in service delivery and prompt feedback to clients so at to achieve a sustainable and long-term competitive advantage.

You will help customers with complaints and questions, give customers information about products and services

Responsible for providing first-line user support, analyzing and resolving ad hoc queries regarding the entire Sage Deployment in the organization.

Mwananchi Credit Company invites applications from dynamic, goal-oriented, high performers’ qualified individuals to fill in a position of Asset Tracking Manager.

To handle customer queries via Social Media, Web Chat, E-mail and Phone; to educate customers on our products and processes.

1. Receive and Screen Phone calls 2. Welcome walk in clients entering the organization in a professional manner; 3. Deliver excellent customer service

We are seeking an organized, efficient, and communicative boda-boda recovery officer to coordinate between our organization and boda-boda clients

A liaison to provide product/services information, resolve issues with accuracy and efficiency, close sales deals over the phone

This role is responsible for assisting customers with any inquiries while ensuring the highest standards of customer service are met.