provide fast replies to customers with requests or complaints and provide info and resolve issues in an expected way.

Metropol Capital Ltd (MCL) is a cheque discounting Company located in Nairobi CBD and has a vacancy for Cashier /Customer Care representative

A logistics company providing e-commerce, shipping, and logistics services to individuals, small businesses, and large enterprises is seeking an E-Commerce Operations Analyst Intern. Join our dynamic team to gain hands-on experience and contribute to enhancing operational efficiency while achieving ambitious goals.

Carry out debt collections and consistently meet and maintain collections targets daily, including the targeted number of effective/quality calls captured well in CRM.

We are hiring 3 experienced Hotel Receptionists. You will manage front desk operations, handle bookings, and provide top-notch guest service. Proficiency in OTA platforms and excellent communication skills are essential. Join our dynamic team in a luxury beachfront setting and help create memorable guest experiences.

3 months Contract as an Assistant Shareholder Service Officer, the successful candidate will support Shareholders' services by handling Shareholder requests, managing documentation, and processing Shareholder information. This role involves ticketing calls and emails, verifying Shareholder documents, and ensuring the accurate resolution of quer ...

Optimise Outsourcing Ltd is a leading company dedicated to providing exceptional services to clients across various sectors. We believe in empowering our customers with outstanding support throughout their journey with us from initial engagement to aftersales care. We are looking for an energetic, dedicated, and multi-lingual Customer Service E ...

You’ll be tasked with answering customer questions. You'll need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem.

Advise customer on the importance and ways of clearing their debts. Locate and notify customers on defaulted accounts by mail, telephone to ask for payments

The Customer Experience is a role responsible for ensuring an exceptional customer journey that aligns with the organization's brand image. This role involves managing customer service operations, overseeing brand consistency, and implementing strategies to enhance overall customer satisfaction and loyalty. The role simply involves integrating ...

The overall objective of this role is to ensure the recovery of debts from clients on behalf of the company via inbound and outbound calls. Working closely with the Debt Recovery Manager, the outbound collection agent will ensure focused attention to detail and closely monitor the performance of an assigned portfolio within all business segment ...

This is a chance to be part of a company that is transforming, shaping, and changing how we cook in our kitchens while making a real and lasting positive impact on the environment and climate

As a Receptionist, you will be the first point of contact for visitors and clients, providing a warm welcome and handling various administrative tasks. You will ensure smooth daily operations by managing front desk activities, housekeeping and supporting office functions.

Handle customer inquiries, complaints and feedback.

Responding promptly to customer inquiries via phone and through emails and chats.

Responding promptly to customer inquiries via phone and through emails and chats.