Customer Service & Support Jobs in Kenya
The customer service and support sector offers a diverse range of opportunities, with 72 current job vacancies. While hiring demand appears steady, the sector provides roles like Customer Service Officers (2 Positions), Salon customer representatives, and Debt Collection Agent, showcasing the variety of positions available. These roles are concentrated in key cities, with Nairobi being a hub for many of these vacancies.
Salary & Benefits
Among roles that advertise a salary, typical pay ranges from KES 30,000 to KES 30,000 per month. Senior positions can earn upwards of KES KSH 45,000, reflecting the importance of experience in compensation. Common benefits often include a competitive base salary, potential equity packages, and high commissions, appealing to a diverse workforce.
Skills & Experience
A diploma is the most common requirement, with bachelors also accepted. Key tools for the field include CRM systems, ensuring proficiency in customer relationship management. Essential soft skills include communication, problem-solving, and attention to detail. Most roles ask for 2 years of experience, with some requiring 3 years, and positions are mainly at mid level.
Key Responsibilities & Tasks
Junior roles typically involve tasks like responding to customer queries, ensuring effective customer support. These positions focus on addressing customer needs and queries efficiently. Senior roles, on the other hand, require managing and leading teams, strategizing customer interactions, and improving service protocols to enhance the customer experience.
Industries & Companies
The top industries actively recruiting include banking, finance & insurance, recruitment, and advertising, media & communications. Employers like BrighterMonday Consulting and Optimise Outsourcing are particularly active, with listings spread across numerous organisations. This distribution indicates a healthy demand for customer service professionals across different sectors.
1 week ago
The paid internship programme lasts one month. Upon successful completion interns are offered a full-time contract and deployed to new locations across Kenya
TAYLOR GLOBAL SOLUTIONS LIMITED
Customer Service & Support
1 week ago
Abercrombie Concierge Services is seeking an experienced Client Experience Executive to deliver exceptional service to discerning clients. Ideal for professionals from luxury hospitality, concierge, or guest relations, you'll build lasting relationships, coordinate seamless service delivery, and create memorable client experiences.
This action will pause all job alerts. Are you sure?
Anonymous Employer
Customer Service & Support
1 month ago
This role requires a hands-on leader who can effectively manage performance, handle escalations, oversee workforce planning, and maintain high service standards in a fast-paced 24/7 customer support environment.
Anonymous Employer
Customer Service & Support
1 month ago
This role requires a hands-on leader who can effectively manage performance, handle escalations, oversee workforce planning, and maintain high service standards in a fast-paced 24/7 customer support environment.
1 month ago
The role requires strong communication skills, problem-solving abilities, and a customer-first mindset to ensure inquiries are resolved quickly and accurately while maintaining regulatory and operational standards.
Customer Service & Support
2 months ago
Customer Service & Support
2 months ago
AFRICAN LABOUR SOLUTIONS
Customer Service & Support
Yesterday
Prepare and send daily appointment reminders and treatment communications to patients
Jaysur Cognitive Management Limited
Customer Service & Support
2 days ago
We are looking for a results-driven and customer-focused Collection Agent to join our team. You will be responsible for contacting customers, negotiating payments, and ensuring timely recovery of overdue accounts while maintaining excellent customer service.
Brites Management Services Limited
Customer Service & Support
3 days ago
Conduct high-volume outbound calls to prospective customers using company-provided lead lists.
Futureinno Digital Tech Limited
Customer Service & Support
4 days ago
Managing a debt collection team
FOCUSED HUMAN RESOURCE SOLUTIONS LIMITED
Customer Service & Support
4 days ago
Nairobi-based pet care SME is hiring a passionate Customer Service Officer! We offer quality pet products, grooming, boarding, vet support, and professional care. Seeking a warm, enthusiastic communicator with customer service experience and comfort handling pets. Join our team to create memorable experiences for clients and their pets.
FOCUSED HUMAN RESOURCE SOLUTIONS LIMITED
Customer Service & Support
1 week ago
We are seeking a proactive, organized Call Center & Logistics Assistant to handle customer inquiries and bookings, coordinate daily laundry pickups and deliveries, support riders, and maintain accurate records. The ideal candidate ensures exceptional customer service while driving business growth.
POWERVISION CONSULTANCY
Customer Service & Support
1 week ago
This role is ideal for an individual who understands the dynamics of international freight, values strong client relationships, and can coordinate seamlessly across operations to ensure service excellence. Send application to jobs@powervision.co.ke
Riley Falcon Security
Customer Service & Support
1 week ago
Our Graduate Trainee Program is designed to provide a comprehensive understanding of the security and logistics industry. Successful candidates will undergo rigorous on-the-job training, mentorship, and rotational assignments to build a solid foundation for a long-term career with Riley Falcon.
Studio Twenty Two Agencies (ABELA) LIMITED
Customer Service & Support
1 week ago
Our client is seeking a professional and customer-focused Customer Service Executive to join their team. The ideal candidate should have previous experience as a Call Center Agent, Customer Care Representative or in an Administrative role. The successful candidate must be well-groomed, presentable and possess excellent communication.
Stay Updated
Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.
We care about the protection of your data. Read our privacy policy .