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Customer Experience Officer

Equity Afia

Today
New
Experience Level: Entry level Experience Length: 2 years

Job descriptions & requirements

ABOUT THE COMPANY

We are a network of franchised medical out patient centres run by qualified and experienced doctors who have come together to provide high quality, affordable and accessible healthcare to most Kenyans.

JOB SUMMARY

Qualifications/Requirements• Diploma in Front Office Administration/Business Administration/ HealthRecords, or an equivalent qualification• At least two (2) years working in a service-oriented industry• Proficiency in computer skills (especially Health Management InformationSystems).• Good communication and interpersonal skills.

RESPONSIBILITIES

REQUIRED SKILLS

Conflict and complaint resolution, Customer relations, Customer support, CRM systems, Reporting

REQUIRED EDUCATION

Diploma, Associate's degree

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