Customer Service Representative - Chinese Speaker
The Cigna Group
Customer Service & Support
Job Summary
Job Description/Requirements
About the job
You are responsible for the client communication for designated account relationships and Contracts.
You are required to response to the client on timely manner providing full and accurate information in one go.
Main Duties / Responsibilities
Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
Excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
May seek assistance with complex customer services issues.
Qualifications
Must have a diploma or bachelor’s degree or equivalent
Excellent English written and oral communication skills
Chinese written and oral skill is a must
Exceptional organizational and time-management focus
Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
1+ years of customer service experience analyzing and solving customer problems required; call center experience a plus
Ability to perform in a high volume, fast paced call center environment
Proven ability to work independently as well as a productive member of a team
Intermediate proficiency in Microsoft office suite; high level capacity to multitask independently and on a computer
Knowledge of medical terminology a plus
Conditions/requirements
Work in 24 x 7 rotation shifts.
5 days a week.
In split shifts (some hours in the morning and remaining hours in the afternoon or evening) and public holidays
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
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