Customer Service Representative
Kaksi Group Kenya
5 days ago
Job descriptions & requirements
JOB SUMMARY
Role SummaryHandling customer inquiries, resolving complaints, providing accurate information about products and services through phone, email, or chat. The representative ensures a positive customer experience by delivering professional, efficient, and timely support.NB: For better training and follow up of progress the company provides accommodation to agents
RESPONSIBILITIES
Answer incoming customer calls and respond to inquiries in a professional manner.Provide accurate information about company products, services, and policies.Resolve customer complaints and issues efficiently while maintaining customer satisfaction.Document customer interactions and update records in the system.Follow company procedures and call center guidelines.Escalate complex issues to supervisors when necessary.Maintain high standards of customer service and professionalism.Meet performance targets such as call handling time, quality, and customer satisfaction.
REQUIRED SKILLS
Conflict and complaint resolution, Customer support, CRM systems, Customer service, Customer relations, Call center operation (customer support), Call center management
REQUIRED EDUCATION
Bachelor's degree
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