Customer Success Executive (Humanitarians) at Indepth Research Services (IRES)

Job Description

(adsbygoogle = window.adsbygoogle || []).push({}); Indepth Research Services (IRES) is an international training and consultancy organization with its head office in Nairobi, Kenya. IRES offers a comprehensive portfolio of technical training and education services designed for individuals, and organizations working in the agriculture; climate change and environment; disaster management; education; food and nutrition; health; humanitarian relief; logistics and telecommunication; recovery and reconstruction; safety and security; water sanitation and hygiene sectors

Key responsibilities:

Identify sales prospects and opportunities in the Humanitarian Sector, produce leads and book appointments with emphasis on high quality leads. Offer solutions based on clients’ needs and capabilities Developing creative pitches and propositions and follow up with existing clients Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made. Following up on new leads and referrals to conversion. Communicate new service opportunities, special developments, information, or feedback gathered through field activity to appropriate Learning and Development Advisor. Spending almost 80% of the workday communicating with potential clients. Contacting potential or existing customers to inform them about our training programs and seminars using scripts Conducting Learning Needs Assessment to understand customer/key organizations training requirements. Handling customer grievances to preserve the company’s reputation. Participate in marketing events such as seminars, trade shows, and telemarketing events. Ensuring that sales quotas are met. Other duties as assigned.

Qualifications and Experience

Degree in  Community Development, Social Work, International Development  or related. Certificate in  Sales and Marketing Knowledge of  Digital Marketing At least 2 to 3 experience working with or offering services to Humanitarian organizations. Knowledge of how  NGOs  and  International Organizations  work. Eloquent and customer-oriented Masterly of English with Clear Communication Skills Great interpersonal, communication and presentation skills Advanced skills in MS Office, PowerPoint, and Excel Cool-tempered with perseverance and the ability to handle rejection Experience in selling training programs and seminars/events High-level understanding of computer technology Ability to learn about products and services and describe/explain them to prospects Outstanding negotiation skills with the ability to resolve issues and address complaints