Customer Success Trainee at Hanmak Technologies Ltd

Job Description

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Hanmak Technologies was formed with an inspiration to offer custom-made software solutions and customer tailored services to businesses and other organizations in Kenya and around the region. Its birth was as a result of the need in the market for local software solutions that would solve local business problems. With its entry in the market with a locally developed advanced Hospital Management System as one of its major products, Hanmak Technologies is emerging as the face of modern innovation and techno – savvy, empowering business and operations. With the company’s ability to understand customer need, develop and master latest technology, it is therefore accordingly positioning itself to be a major provider of IT solutions to organizations.

Requirements & Skills

Excellent verbal and written communication skills Ability to think fast and logically Professionalism and dependability Willingness and ability to learn and adapt fast to work requirements Ability to maintain stable performance under pressure or opposition Willingness to travel both locally and internationally Customer focus Good understanding of Linux and Windows operating systems Excellent presentation skills and ability to demonstrate the workings of ERP software Knowledge in cloud computing and associated platforms and technologies Knowledge and good understanding of databases such as MySQL, PostgreSQL, Ms Server, Oracle etc Skills and interest in internet research Graduate in IT, BIT, Computer Science, or related discipline

Key Responsibilities

Providing comprehensive and accurate product information to customers Conducting comprehensive software demos to customers Gathering customer requirements and understanding their specific needs Deploying and configuring application instances and training customers Creating content around company’s solutions and managing email campaigns Providing proactive software support in person, via telephone and internet Creating different types of SQL reports using Fast Reports & Crystal Reports tools Providing  Preparing software technical documentation and user guides The Customer Success Trainee will be expected to fulfil additional duties as assigned