Director of Revenue Management at Marriott

Job Description

Marriott International is a leading global lodging company based in Bethesda, Maryland, USA, with more than 4, properties in 79 countries and reported revenues of nearly $14 billion in fiscal year . Its heritage can be traced to a root beer stand opened in Washington, D.C., in by J. Willard and Alice S. Marriott. The company operates and franchises hotels and licenses vacation ownership resorts under 19 brands, including: Marriott Hotels, The Ritz-Carlton, JW Marriott, Bulgari, EDITION, Renaissance, Gaylord Hotels, Autograph Collection, AC Hotels by Marriott, Moxy Hotels, Courtyard, Fairfield Inn & Suites, SpringHill Suites, Residence Inn, TownePlace Suites, Protea Hotels, Delta Hotels and Resorts, Marriott Executive Apartments and Marriott Vacation Club. Marriott has more than , people working worldwide at managed or franchised properties and corporate offices. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 49M members. Marriott is consistently recognized as a top employer and for its superior business operations, which it conducts based on five core values: put people first, pursue excellence, embrace change, act with integrity, and serve our world.

JOB SUMMARY

Responsible for balancing the financial objectives of different lodging products to maximize total revenues and profit associated with guest rooms. Position is accountable for pricing, positioning and inventory of all hotels within area of purview. Develops and recommends sales strategy for pricing of the transient customer, wholesale, and group segments. Identifies new revenue opportunities and effectively communicates sales strategy and pricing to all key stakeholders. Maintains productive relationships with stakeholders, including hotel General Managers, sales leaders, franchisees and owners.

CANDIDATE PROFILE

Education and Experience

2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 1 year experience in the revenue management, sales and marketing, or related professional area.

OR

4-year bachelor’s degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; no work experience required.

CORE WORK ACTIVITIES

Analyzing and Reporting Revenue Management Data

Analyzes information, identifies current and potential problems and proposes solutions. Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals. Generates updates on transient segment each period and continually analyzes transient booking patterns. Assists with account diagnostics process and validates conclusions. Maintains accurate reservation system information. Checks distribution channels regularly for hotel positioning, information accuracy and competitor positioning. Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. Generates and provides accurate and timely results in the form of reports, presentations, etc. Observes, receives, and otherwise obtains information from all relevant sources. Submits reports in a timely manner, ensuring delivery deadlines. Analyzes weekly and monthly STAR information to assist in analyzing past strategies; identifies areas needing improvement, identifies competitor set strengths, and develops strategies to best capture available Market Share. Analyze STAR information to assist in development of RevPAR Index forecasts. Generates yearly room revenue budget.

Managing Revenue Management Strategy

Provides critical input to property leaders for development of market sales strategy. Provides revenue management functional expertise and leadership to general managers and property leadership teams Implements and evaluates revenue tests. Ensures that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate. Assists hotels with pricing and provides input on business evaluation recommendations. Provides recommendations to improve effectiveness of revenue management processes. Ensures property diagnostic processes (PDP) are used to maximize revenue and profits.

Building Successful Relationships

Communicates brand initiatives, demand and market analysis to hotels/clusters/franchise partners/owners. Communicates market direction to revenue management, sales and hotel leaders. Develops constructive and cooperative working relationships with others, and maintains them over time. Develops and manages internal key stakeholder relationships. Provides targeted and timely communication of results, achievements and challenges to the stakeholders.

Additional Responsibilities

Informs and/or updates executives, peers and subordinates on relevant information in a timely manner. Enters, transcribes, records, stores, or maintains information in written or electronic form. Works with other people to gather the information necessary to manage projects, achieve goals, and resolve problems. Demonstrates knowledge of job-relevant issues, products, systems, and processes. Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.