Embedded PMO Resource – Visa Implementation Services (Bank Client)

Role Overview / Purpose

The Embedded PMO Resource will provide dedicated, onsite Project Management Office (PMO) support to the Bank Client under a Visa Implementation Services engagement. The role is focused on driving disciplined execution of priority Visa–Bank Client initiatives by strengthening governance, coordinating stakeholders, tracking delivery, managing risks and dependencies, and ensuring high‑quality, on‑time outcomes across multiple concurrent workstreams.
This is an execution and coordination role, not a strategy or advisory position.

Engagement Model

• Engagement Type: Fixed‑term embedded PMO support
• Duration: 6 months
• Work Model: Onsite, based at Bank Client offices
• Engagement Sponsor: Visa Implementation Services
• Reporting Line:
  • Day‑to‑day operational reporting to designated Bank Client PMO / initiative lead
  • Functional dotted‑line reporting to Visa Implementation Services PMO / engagement lead
• Role Nature: Single, dedicated PMO resource acting as the central point of coordination between Bank Client teams and Visa subject matter experts

Key Responsibilities

• Act as the single point of coordination for all in‑scope Visa–Bank Client initiatives under the engagement
• Establish and maintain structured PMO governance across multiple concurrent initiatives
• Develop and manage integrated initiative plans, milestones, timelines, dependencies, and key deliverables
• Track execution progress against agreed plans, timelines, and success metrics
• Identify, log, and actively manage risks, issues, and dependencies, including escalation where required
• Coordinate inputs and activities across Bank Client business, technology, operations, and delivery teams
• Liaise with Visa subject matter experts (Products, Technology, Risk, Analytics, Managed Services, Marketing, Client Success) to enable timely and effective implementation support
• Support preparation, consolidation, and validation of implementation documentation and reports
• Ensure execution discipline, follow‑through on agreed actions, and closure of open items
• Facilitate decision‑making through clear data, status visibility, and structured escalation

Key Deliverables & Outputs

• Integrated initiative plans covering all in‑scope workstreams
• Weekly status reports providing clear visibility on progress, milestones, risks, issues, dependencies, and required actions
• Centralized risk, issue, and dependency log with tracked mitigation actions
• Stakeholder action trackers and decision logs
• Consolidated implementation documentation across initiatives
• Executive‑ready summaries for governance forums and senior stakeholders
• Clear handover documentation at the end of the 6‑month engagement

Stakeholder Management & Governance

• Serve as the central PMO contact for Bank Client stakeholders involved in Visa‑supported initiatives
• Coordinate closely with Visa subject matter experts to align on scope, sequencing, dependencies, and delivery expectations
• Support establishment and running of appropriate governance forums (working sessions, reviews, steering check‑ins as applicable)
• Ensure consistent, timely, and accurate communication across all stakeholders
• Escalate risks, delays, and decision bottlenecks proactively to maintain delivery momentum

Skills & Experience Required

• Strong PMO or project management experience managing multiple concurrent initiatives
• Proven experience in execution tracking, risk and issue management, and delivery governance
• Excellent coordination and stakeholder management skills in complex, cross‑functional environments
• Strong written and verbal communication skills, including executive‑level reporting
• High attention to detail with the ability to manage dependencies and follow through on actions
• Structured, disciplined, and delivery‑focused working style
• Ability to work onsite and integrate seamlessly into client teams

Preferred Background / Experience

• Experience in banking, financial services, payments, or large‑scale digital transformation initiatives
• Prior experience working with or within card schemes, payment networks, or financial technology environments
• Exposure to initiatives such as digital payments, acceptance digitization, tokenization, virtual cards, and sector‑specific banking solutions
• Experience working in embedded client roles or matrix environments involving external partners

Out of Scope (Explicit Exclusions)

• Strategy development, market studies, or advisory consulting not directly related to execution support
• Technology acquisition, system procurement, or vendor selection
• Systems analysis or diagnostics not explicitly defined within the agreed engagement scope
• Implementation services outside the defined Visa–Bank Client initiatives
• Provision of additional Visa resources beyond the dedicated PMO role

Success Measures

• Clearly structured governance and execution discipline across all in‑scope initiatives
• Consistent, accurate, and actionable weekly reporting with no visibility gaps
• Improved coordination and alignment between Bank Client teams and Visa subject matter experts
• Proactive identification and resolution of risks, issues, and dependencies
• On‑time delivery of agreed milestones and outputs across initiatives
• Positive stakeholder feedback on clarity, responsiveness, and execution effectiveness

Smooth transition and documented handover at the end of the engagement