Experience Designer at NCBA Group

Job Description

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The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.

Job Purpose Statement

The role’s responsibility is to define and oversee overarching customer engagements and experiences, which represent the ideal end-to-end customer journeys across numerous touchpoints and result in a service experience that meets the needs and preferences of the users.

Ideal Job Specifications

Academic:

University degree Upper 2nd Class Honors or 3.0 GPA

Professional:

Proficient in use of relevant MS Office applications and statistical packages. Certification as a research analyst will an added advantage Experience design certification will be an added advantage Strong collaboration and agile mindset Analytical Skills

Desired work experience:

At least 3 years working experience in a customer service environment and/or customer insights & analytics Familiarity with both quantitative and qualitative research methods + research best practices. Hands-on experience in building data-driven models and dashboards Knowledge of data protection act