Feedback and Administrative Intern at GrainConnect Limited

Job Description

(adsbygoogle = window.adsbygoogle || []).push({}); Grain is renowned in the new-build housing sector as a partner to many of the country’s largest housebuilders, providing an outstanding, quality fibre optic internet service to their developments. Grain works with developers in well over locations across Great Britain. At the same time, Grain has begun rolling out full fibre hyperfast broadband services to a number of towns and cities across the North of England and this programme will now accelerate across the country.

Position Summary

Our GroR platform enables smallholder farmers to access off-takers by ensuring full chain of custody and high quality crops. We provide them with the right quality inputs, access to capital and risk-mitigation as well as training. In our current projects, we are present in Tharaka-Nithi, Makueni, Lamu, Meru, Kitui, Kilifi, Tana River and Embu.

GrainConnect Ltd is seeking a talented Feedback and Administrative Intern to join our growing agricultural business to expand our GroR platform.

Key Responsibilities include:

Attend to feedback received from all sources. Ensure completeness in capturing feedback and complaints within mandated turnaround times. Facilitate investigation of feedback and complaints within GroR entities as well as with third parties. Identify and eliminate farmers and field staff’s pain points along their Gror journey. Keep records and a log of interactions, recording details of inquiries, feedback or comments as well as actions taken. Maintain confidentiality of all information not limited to company strategy, process improvement initiatives, etc. according to data privacy standards. Be proactive in the development and implementation of corporate policies to improve customer satisfaction. Help to maintain the case management system and flag any system changes that may be required to improve service delivery

Key Competencies (skills):

Degree/Professional qualification in any business discipline. 0 to 1 year experience in a busy work environment. Excellent written and verbal communication skills in English and Kiswahili. Good grasp of Microsoft Office applications with good presentation skills. Excellent listening skills, critical-thinker with attention to detail. Confident and is able to communicate effectively. Strong inter-personal skill and able to deal with conflict resolutions. Able to handle multiple tasks simultaneously in a fast-paced business environment. A proactive individual with good initiative and drive, resourceful and creative. Self-motivated and a good team player