Fire Alarm Dispatcher

ABOUT THE COMPANY

Amentum is a premier global technical and engineering services partner supporting critical programs of national significance across defense, security, intelligence, energy, and environment. We draw from a century-old heritage of operational excellence, mission focus, and successful execution underpinned by a strong culture of safety and ethics. Headquartered in Germantown, Md., we employ more than 20,000 people in 48 states and 28 foreign countries and territories. Visit us at amentum.com to explore how we deliver excellence for our customers’ most vital missions.

JOB SUMMARY

The Fire Alarm Dispatcher plays a critical role in emergency response operations by monitoring alarms, receiving emergency calls, and dispatching appropriate personnel to incidents. This role requires excellent communication, multitasking skills, and the ability to remain calm under pressure.Minimum RequirementsHigh school diploma or equivalent.Certifications in Telecommunicator I and II and Hazmat Awareness, in accordance with relevant standards. (New hires must obtain all required certifications within 12 months of employment to perform duties independently.)1-3 years of experience in emergency dispatch operations, fire service communications, or a related role.Ability to remain calm under pressure and respond to emergencies effectively while ensuring prompt and accurate dispatch of personnel.Proficiency in operating communications equipment, including radios and computer-aided dispatch (CAD) systems.Strong organizational and documentation skills to maintain accurate records of dispatching activities and alarms.Exceptional verbal communication skills to relay clear and concise information to personnel and emergency responders.Ability to successfully pass contract medical requirements and maintain compliance for the duration of deployment.Must be able to obtain and maintain facility credentials/authorization.

RESPONSIBILITIES

Monitoring fire alarm systems and responding promptly to incoming alarm signals in accordance with established emergency protocols.Receiving emergency calls and prioritizing, categorizing, and dispatching fire department personnel to incidents.Operating communications equipment such as radios, telephones, and computer-aided dispatch (CAD) systems to coordinate emergency response activities.Maintaining clear and direct communication with responding personnel, providing real-time updates on emergency situations.Accurately documenting all received calls, dispatched units, and responses in logs for record-keeping and reporting purposes.Monitoring and verifying functionality of alarm systems, ensuring timely identification of system faults and reporting them for immediate resolution.Assisting in tracking system alarms and scheduled maintenance activities to reduce downtime or prevent system issues.Collaborating with the Fire and Emergency Services team to ensure seamless communication and coordination during all emergency situations.

REQUIRED SKILLS

Answering telephones and call management, Security system installation and maintenance, Crisis management, Fire safety and fire fighting

REQUIRED EDUCATION

High, secondary school