Front Office Supervisor

Job Description

Supervise the day-to-day operation in Front Desk. Check all colleagues’ grooming and hygiene standards of colleagues Constantly apply standard operating procedures in your department. Ensure that the check list done properly and sign the check list after the completion of the required shift’s tasks. Adhere to hotel policies and procedure. Check the discrepancy report and update manager. Do the credit limit check on daily basis for all guest in house. Check the GSA colleagues’ transactions during the shift closure. Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service. Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure. Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development. Ensure the Front Office team provides prompt and efficient service whilst also maximising occupancy levels and up-selling the property. Maintain an up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information.

Qualifications

Minimum 1-2 years’ experience in a similar role, within an international brand. Prior experience working with Opera and other related systems. Strong interpersonal and problem-solving abilities and the ability to lead by example. Fluency in English; additional languages are a plus.

Additional Information

Should be eligible to live and work in Kenya.