Or your alerts
1 month ago

Job Summary

The General Manager will oversee hotel operations, ensure effective staff and guest management. As a brand ambassador, the General Manager will provide leadership, strategic planning, and will be accountable for achieving superior guest experience, surpassing performance targets, and overall hotel management.

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description/Requirements

Background: 

We are now actively seeking a dynamic, honest, and dedicated team player to join our expanding business as the General Manager for Lake Elementaita Mountain Lodge.


General Duties and Responsibilities: 

1. Operational Oversight:

• Implement competitive rate structures for the hotel.

• Develop and enforce standard operating procedures for the hotel and its facilities.

• Oversee procurement of operating supplies, equipment, and third-party vendors.

• Coordinate with Heads of Departments for seamless execution of activities.

2. Guest Satisfaction and Marketing:

• Handle complaints and oversee service recovery procedures.

• Promote sales through advertising and brand awareness programs.

• Maintain accurate and up-to-date profiles on listing and booking websites.

3. Human Resource Management:

• Lead hiring and training processes for all staff.

• Act as the final decision-maker in key staff appointments.

• Supervise and review all professional and support staff.

4. Financial Management:

• Develop and achieve the hotel’s annual Operating Budget and Marketing & Sales Plan.

• Ensure monthly financial outlooks and Management Reports align with targets.

• Maximize room yield and hotel revenue through innovative sales practices.

5. Legal Compliance and Safety:

• Ensure compliance with all legal and statutory regulations.

• Safeguard quality operations through internal and external audits.

• Address legal requirements, including Occupational Health & Safety and fire regulations.

6. Leadership and Development:

• Lead and develop the Hotel Executive team for career progression.

• Provide effective leadership to all hotel team members.

• Respond to audits to drive continual improvement.

7. Business Planning and Client Handling:

• Set short- and long-term strategic goals for the property.

• Manage relationships with key clients and participate in new client acquisition.

• Oversee all guest bookings received from various channels.

8. Annual Reporting and Planning:

• Prepare monthly financial reporting for shareholders and stakeholders.

• Develop plans and budgets for revenues and costs.


Qualifications and Skills: 

• Possess a minimum of 5 years of robust operational and hotel management experience.

• Previous experience as a General Manager or Assistant General Manager in a hotel is a valuable asset.

• A Bachelor’s Degree in Hospitality or a related field is advantageous, though practical field experience is paramount.

• Demonstrate proficiency in budgeting, resource management, and strategic planning.

• Knowledgeable about legal and regulatory aspects of the hospitality sector.

• Exhibit experience in financial planning and analysis.

• Adaptable and adept at multitasking in a fast-paced, multicultural environment, showcasing resourcefulness in setting priorities and guiding investments.

• Cultivate and manage productive relationships with clients, team members, public officials, and the community.

• Strong communication skills, both verbal and written.

• High-level proficiency in MS Excel, PowerPoint, and Word.

• Ability to work independently, troubleshoot, and persist in problem-solving.

• Display creativity, an entrepreneurial spirit, and self-driven initiative.

• Personal qualities of honesty, integrity, credibility, and a commitment to the hotel's mission.

• Strong problem-solving skills with a bias towards a sense of urgency.


Important Safety Tips

  • Do not make any payment without confirming with the BrighterMonday Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.
Report Job

Share Job Post

Lorem ipsum dolor (Location) Lorem ipsum KSh Confidential

Job Function : Lorem ipsum

1 year ago

Lorem ipsum dolor (Location) Lorem ipsum KSh Confidential

Job Function : Lorem ipsum

1 year ago

Lorem ipsum dolor (Location) Lorem ipsum KSh Confidential

Job Function : Lorem ipsum

1 year ago

Stay Updated

Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

We care about the protection of your data. Read our privacy policy.

This action will pause all job alerts. Are you sure?

Cancel Proceed
Report Job
Please fill out the form below and let us know more.
Share Job Via Sms

Preview CV