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1 month ago

Job Summary

The General Manager will oversee hotel operations, ensure effective staff and guest management. As a brand ambassador, the General Manager will provide leadership, strategic planning, and will be accountable for achieving superior guest experience, surpassing performance targets, and overall hotel management.

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description/Requirements


We are now actively seeking a dynamic, honest, and dedicated team player to join our expanding business as the General Manager for Lake Elementaita Mountain Lodge.

General Duties and Responsibilities: 

1. Operational Oversight:

• Implement competitive rate structures for the hotel.

• Develop and enforce standard operating procedures for the hotel and its facilities.

• Oversee procurement of operating supplies, equipment, and third-party vendors.

• Coordinate with Heads of Departments for seamless execution of activities.

2. Guest Satisfaction and Marketing:

• Handle complaints and oversee service recovery procedures.

• Promote sales through advertising and brand awareness programs.

• Maintain accurate and up-to-date profiles on listing and booking websites.

3. Human Resource Management:

• Lead hiring and training processes for all staff.

• Act as the final decision-maker in key staff appointments.

• Supervise and review all professional and support staff.

4. Financial Management:

• Develop and achieve the hotel’s annual Operating Budget and Marketing & Sales Plan.

• Ensure monthly financial outlooks and Management Reports align with targets.

• Maximize room yield and hotel revenue through innovative sales practices.

5. Legal Compliance and Safety:

• Ensure compliance with all legal and statutory regulations.

• Safeguard quality operations through internal and external audits.

• Address legal requirements, including Occupational Health & Safety and fire regulations.

6. Leadership and Development:

• Lead and develop the Hotel Executive team for career progression.

• Provide effective leadership to all hotel team members.

• Respond to audits to drive continual improvement.

7. Business Planning and Client Handling:

• Set short- and long-term strategic goals for the property.

• Manage relationships with key clients and participate in new client acquisition.

• Oversee all guest bookings received from various channels.

8. Annual Reporting and Planning:

• Prepare monthly financial reporting for shareholders and stakeholders.

• Develop plans and budgets for revenues and costs.

Qualifications and Skills: 

• Possess a minimum of 5 years of robust operational and hotel management experience.

• Previous experience as a General Manager or Assistant General Manager in a hotel is a valuable asset.

• A Bachelor’s Degree in Hospitality or a related field is advantageous, though practical field experience is paramount.

• Demonstrate proficiency in budgeting, resource management, and strategic planning.

• Knowledgeable about legal and regulatory aspects of the hospitality sector.

• Exhibit experience in financial planning and analysis.

• Adaptable and adept at multitasking in a fast-paced, multicultural environment, showcasing resourcefulness in setting priorities and guiding investments.

• Cultivate and manage productive relationships with clients, team members, public officials, and the community.

• Strong communication skills, both verbal and written.

• High-level proficiency in MS Excel, PowerPoint, and Word.

• Ability to work independently, troubleshoot, and persist in problem-solving.

• Display creativity, an entrepreneurial spirit, and self-driven initiative.

• Personal qualities of honesty, integrity, credibility, and a commitment to the hotel's mission.

• Strong problem-solving skills with a bias towards a sense of urgency.

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