Group Life Administrator at Old Mutual Kenya

Job Description

Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries.

About Job

The Job entails managing corporate client’s portfolio. This includes onboarding process, cover confirmation, Renewal/retention, premium collection management. In addition, the role entails building strong relationship with direct clients and various distribution channels (Brokers, Bancassurance and other agencies) to ensure retentions are achieved. The role will play key focus on scheme retention through robust engagements, relationships through prior discussion with other scheme administrators, clients , intermediaries and Business development teams

KEY TASKS AND RESPONSIBILITIES

Manage relationships with intermediaries, brokers and clients and ensure that Service Level Agreement standards are met. Drive retention of the existing business including renewal discussion in line business process and market intelligent information. Create collaborative relationships with other departments (underwriting/pricing, claims, BD and product development) to determine value additions, process improvements designed to enhance the customer experience. Retentions – Managing renewal to ensure high retentions. New business onboarding process in line with laid processes i.e KYC and AML guidelines. Preparation of costing schedules for group risk schemes based on data provided by the brokers or clients and raising the invoice in the system. Follow ups on premium payments in conjunction with the credit control teams. In liaison with Legal teams ensure timely contract executions and sign offs Preparing policy documents/renewal endorsements and ensuring scheme records are maintained both in various scheme files as well operating IT system. Preparation of monthly reports as required i.e managements, finance, actuarial and reassurance. Managing the last Expense client portfolios both direct, digital or through the various distribution channels. Carry out member education to create awareness of the benefit scope and day to day scheme management. Prepare letters for members whose sum assured are above FCL and ensure follow up with client/intermediaries. Liase with underwriting team for cover acceptance and ensure underwriting terms are shared with the scheme. Daily scheme management i.e query management within TAT, adding new members to the scheme/Deleting exits and raising debit/credit note as required. Ensuring adequate scheme reassurance placement is done for all new business and renewal as per the treaty. Provide quarterly reports to the brokers and clients. Follow up with brokers and clients to ensure timely payment of premium. Carry out premium reconciliation and prepare premium statements for the clients to adequate cover. Analyse reported claims to ensure the scheme and the members was fully declared prior to claim occurring. Prepare commissions payments for our brokers and agents. Provide quality customer service to both internal and external clients. Preparation and production of monthly schemes management reports. Liaise with brokers and direct clients and respond promptly to verbal, written and telephone enquiries on policy benefits and operation. Producing quarterly reinsurance reports to the Reasurers. Any other roles assigned by the supervisor.

Requirements

SKILLS AND COMPETENCIES

Good communication skills Computer literate Good assessment and analytical skills Ability to interact at all levels Knowledge of insurance market Report writing and presentation skills Good product knowledge

KNOWLEDGE & EXPERIENCE 

Product and process knowledge Possess strong verbal and written communication skills Ability to work as part of a team Proven analytical skill Possess excellent arithmetic skills. Self-starter who shows initiative and is able to work under minimal supervision

 QUALIFICATIONS 

Undergraduate Degree in Commerce (Insurance Option), Actuarial Science or Business related. Professional qualifications in Insurance such as AIIK,CII, COP added advantage. At least 2 years’ experience in a similar role.