Home Loan Advisor

JOB SUMMARY

Role/person specification.QualificationBachelor of Commerce or Business Administration, (Banking and Finance/ Marketing)ExperienceAt least 2yrs sales experience in Absa and 5yrs combined with concentration in Mortgage sales.Knowledge and SkillsA good understanding of Retail goals & objectivesA good understanding of the outlet’s objectives – growth of sales, cost control and income contributionA thorough understanding of the sales processAn in-depth knowledge of the Home Loan product and lending policy.Good working knowledge of the internal and generic Home Loan, purchasing and related processes.A good working knowledge and understanding of relevant Home Loan legislation e.g. KYC, Money laundering, banking code, service standards, health & safety standards etc.A working knowledge of procedure manualsA thorough knowledge of the bank’s tariff, products and servicesA thorough knowledge of the bank’s internal departments, systems & procedures as well as risk & rigour requirements.

RESPONSIBILITIES

Sales and Service   75%Drive and deliver exceptional sales performance by identifying and meeting customer’s home loan needsAchieve & Exceed Home Loan & Cross Sale TargetsUtilize the standard sales process to identify customer’s Home Loan requirementsFacilitate customer understanding of the Home Loan procedure and processChampion and manage Home Loan product & channelsOwn and drive the outlet home loan sales objectives/targetsMaintain Home Loan sales performance statistics for management information usage.Manage customer queries and complaints by taking ownership, escalating where necessary and resolving in a timely manner.Identify when & where to refer customers to an appropriate area of delivery for other product sales help or adviceEnsure documentation such as the home loan application and internal submission forms are fully completed & error free.Deliver world class customer service practices and ensure adherence to Barclays Service standards.Accurate collation and packaging of relevant documents for processing.Conduct branch Home Loan marketing campaigns and participate in country level campaignsOperational Rigour Practices   15