Job Summary

Ensures hotel security through key control

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

« Ensures hotel security through key control

« In charge of safety and proper use and storage of hazardous chemicals

« Advises manager of rooms requiring repairs

« Writes work orders for guest room repairs

« Inspects guest rooms to ensure housekeeping standards are achieved

« Trains housekeeping employees in professional knowledge and skills according to the departmental standards

« Housekeeper’s Course Outline, Standards and Procedures

« Makes sure VIP rooms are provided with appropriate extra amenities and services

« Able to perform all duties and responsibilities of housepersons, room attendants and public spaces attendants

« Ensures that employees are committed to all Standards and Procedures and the hotel’s mission statement

« Communicates constantly with dispatcher to ensure that room status is updated and that priority requests are satisfied as soon as possible

« Solves any problems in their assigned area 

« Provides employees an outstanding model of professional conduct, high morale and guest service

« Demonstrates excellent Guest Relations skills

« Performs additional duties and responsibilities as requested

« Ensures that employees turn in lost and found

« Reports any accident that occurs to manager

« Notifies immediate supervisors promptly and fully of all problems or unusual matters of significance

« Ensures aggressive cleaning of vacant dirty rooms during tight turns; punches vacant ready rooms, and provides any other assistance as needed on guest floors.

« Inspects and evaluates physical condition of the hotel daily for cleanliness and necessary repairs.

« Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings

« Greets and interacts with guests in an outstandingly friendly and professional manner

« Possesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as needed

« Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect

« Provides training for employees regarding department policies and procedures, operation of equipment, and daily tasks

« Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance

« Coordinates the repair of Housekeeping equipment such as vacuums, buffers, carts, and furniture

« Counsels employees regarding both positive and negative aspects of their performance

« Ensures that lost and found items are turned into Security

 

Qualifications

« Previous Housekeeping experience required

« Must have good English skills (read, write and speak)

« Diploma  preferred

« Must be able to give direction to Housekeepers

« Must be able to handle multiple tasks and be able to make appropriate decisions in difficult situations

« Requires extensive standing, walking, lifting and bending

« Able to work a flexible schedule, including weekends and holidays

Must be customer-service orientated and have excellent hospitality skills

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